Senior Operations Coordinator
The role of a Senior Operations Coordinator is pivotal in overseeing the end-to-end delivery of B2B broadband and VOIP installations. This individual will lead various teams to ensure timely, professional service.
This position suits a hands-on professional with strong ICT skills and a proven track record in service delivery, project coordination, and customer support.
Key Responsibilities:
* Coordinate the delivery of complex projects involving B2B broadband and VOIP installations.
* Work closely with internal teams to guarantee seamless service provision.
* Configure network devices, VOIP handsets, and cloud-based communication systems.
* Act as the primary point of contact for clients during onboarding and installation processes.
* Attend client meetings and provide expert guidance.
* Monitor project timelines, identify potential risks, and resolve any issues that may arise.
* Implement process improvements and oversee hardware procurement and inventory management.
Requirements:
* Excellent organisational and communication skills are essential.
* Proficiency in ICT or telecoms is preferred but not mandatory.
* A proven ability to manage multiple projects and collaborate effectively across teams.
* A customer-focused mindset with strong problem-solving capabilities.
This senior operations coordinator plays a crucial role in driving the success of our organisation's telecommunications infrastructure. The ideal candidate should possess excellent leadership skills, be highly organised, and have a passion for delivering exceptional results.