We are looking for experienced service advisors to join our team in Ford in West Dublin. Our well-trained staff provide the highest level of service to all our customer brands. We work in modern bright offices and provide great support and guidance for our teams ensuring they are as up to date as possible with training in the latest technologies and systems.Please apply with your CV and outline your most appropriate experience for this role. Please also advise your current work permit status if you are from outside the European Economic Area.About The Roleyou will be scheduling customer vehicle service bookings by phone, email and walk-indetermining workshop availability for service, maintenance and repair workmeeting and greeting all service customers promptly and professionallychecking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems, communicating with the workshopmaintaining up to date progress of your customer vehicles undergoing service and/or repairadvising and agreeing with customers on additional work or costsensure customer vehicles are ready at the agreed day /time and explain to the customer all the maintenance and report work completedAll other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of work-in-progressliaising with other teams in the business, management, reception, sales, warranty, partsassisting with gathering customer service feedbackAs a front line member of staff, you will always be a brand ambassador for the Spirit Motor Group ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards and best practiceSkills And ExperienceExcellent front line customer service skills and experienceat least 2 years experience in a similar role in the motor industrya working knowledge of vehicle management systems / Keyloop /Kerridge / Autoviewgood communication, interpersonal and presentation skillsgood attention to detail for recording all relevant details in documentation and systems.ability to prioritise, multi-task, manage time effectively particularly at peak timesability to work on own initiative when required or as part of a small teamflexibility in your approach to workFull, valid, current driving licence for driving in IrelandIf you are from outside the EEA, you will need to hold a current work permit for IrelandReward PackageFulltime permanent contract with a leading motor group in IrelandCompetitive Salary22 days paid annual leaveManufacturer TrainingContributory Pension PlanTeam and individual bonus plansAccess to Benefit, our discounts, learning and wellness appEmployee Assistance Programme and access to a wellbeing appSkillsCustomer service Aftersales Scheduling admininstration communication