Primary Function: Own and manage customer renewals to ensure long-term retention and growth.Location: Dublin (Hybrid, 3 days in office – Sandyford, Dublin 18)We’re SportsKey – a fast-growing global sports technology company on a mission to help more people play sport. Our software helps organisations save time, increase participation, and maximise the use of their sports facilities.Our ambition is to become the best in the world at what we do by the Los Angeles Olympics in 2028. To get there, we’re building a brilliant Customer Success team.I’m Nick, Head of Customer Success at SportsKey. I’m looking for someone ambitious, organised, and good with people – who wants to own renewals, help sports organisations succeed, and grow their career as part of a team that genuinely cares about sport.The RoleAs a Customer Success Manager, you’ll take ownership of renewals, ensuring customers continue to see value in SportsKey and choose to grow with us year after year. You’ll help automate and improve renewal workflows, identify upsell opportunities, and act as the link between our customers and the Product Team to share insights that shape the platform.You’ll also contribute across our support channels when required, helping customers get fast, practical answers and ensuring we maintain a consistently high standard of customer experience.Who You AreYou’re a great fit for this role if you:Are inspired by our mission to help more people play sport and want your work to have real impactEnjoy building strong, long-term relationships with customersAre organised, proactive, and comfortable taking ownership of customer outcomesHave a commercial mindset and are confident spotting growth opportunitiesCommunicate clearly and enjoy working closely with customers and internal teamsOur Core ValuesLook for 1% improvements every dayOwn it. Deliver the resultsEnjoy the journey and celebrate successTo be the best in the worldRequirementsYou must have graduated from college or university within the last four years to be eligible for this roleSaaS experience preferableProven record of achievement and a desire to learn and grow in a scaling environmentExcellent communication and organisational skills.Ability to manage multiple priorities in a customer-facing roleJob Type: Full-timeLocation: Dublin – Hybrid (3 days in office, Sandyford, Dublin 18)Salary: Based on experienceStart Date: ASAPHow to Apply:Please email your CV and cover letter to careers@sportskey.comApplications without a cover letter will not be considered.
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