Job Description
We are seeking a highly experienced and skilled Director of EHR Implementation to lead the selection and full-scale deployment of a new hospital-wide Electronic Health Record (EHR) system.
This is a key leadership role that will require strong programme management, stakeholder engagement, and vendor management skills. The successful candidate will have a proven track record of delivering large-scale IT projects on time, within budget, and to the required quality standards.
Key Responsibilities
1. Lead the full lifecycle delivery of the hospital's new EHR system, from selection and procurement through to go-live and optimisation.
2. Develop and manage a comprehensive implementation plan including timelines, workstreams, milestones, and risks.
3. Establish programme governance structures and report progress to the CIO, COO, and EHR steering group.
4. Ensure alignment with hospital-wide strategic objectives, patient safety standards, and service transformation goals.
5. Ensure full compliance with clinical safety, cybersecurity, and information governance requirements.
Team Formation & Management
The successful candidate will be responsible for recruiting and leading a cross-functional EHR programme team including project managers, clinical leads, analysts, developers, trainers, and support staff.
They will define and manage clear roles, responsibilities, and reporting lines across internal staff and external partners.
Build a strong delivery culture focused on quality, collaboration, and accountability.
Change Management & Staff Training
The Director of EHR Implementation will develop and lead the hospital-wide change management strategy for EHR transition.
Deliver a tailored training plan to ensure all staff groups are confident and competent ahead of go-live.
Establish and oversee a super user framework, floorwalker support, and helpdesk integration for go-live and beyond.
Monitor adoption, readiness, and staff feedback to adapt change plans as needed.
Stakeholder Engagement
Serve as the primary interface between the programme and clinical, operational, and administrative leaders.
Ensure that service user feedback is incorporated into system design, testing, and transition planning.
Communicate programme objectives, risks, and benefits regularly to stakeholders and sponsors.
Vendor & Partner Management
Lead engagement with the selected EHR vendor and associated implementation partners.
Manage contracts, service level agreements, and performance to ensure quality and delivery milestones are met.
Implementation Delivery & Transition
Oversee all aspects of EHR implementation including design, build, integration, testing, and cutover.
Ensure comprehensive go-live readiness planning and coordinate support operations across all departments.
Lead execution of the data migration strategy, ensuring clinical safety, accuracy, and regulatory compliance.
Deliver structured knowledge transfer, documentation, and handover to internal IT, clinical systems, and support teams.
Post-Go-Live Optimisation & Benefits Realisation
Lead post-go-live evaluation and early optimisation phases to stabilise the system and address issues.
Monitor benefit realisation, user experience, workflow alignment, and system performance.
Drive continuous improvement planning with the CIO and operational leads to sustain adoption and outcomes.