We're Hiring: Customer Support Representative Location:Remote (Ireland)Employment Type:Full-TimeLevel:Entry–Mid LevelWe are looking for a friendly, patient, and solution-orientedCustomer Support Representativeto join our fully remote team inIreland. In this role, you will provide exceptional support to our customers, helping them navigate our products and ensuring a positive experience at every touchpoint.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat promptly and professionallyTroubleshoot product or service issues and provide clear guidanceMaintain accurate records of customer interactions in CRM systemsEscalate complex cases to the appropriate internal teamsProvide feedback on recurring issues to improve customer experienceAssist in creating knowledge base articles, FAQs, and internal documentationCollaborate with cross-functional teams to support customer needsRequirements1–3 years of experience in customer service, support, or related rolesExcellent written and verbal communication skillsStrong problem-solving skills and attention to detailAbility to multitask and manage priorities in a remote environmentProficiency with CRM or support platforms (Zendesk, Freshdesk, Intercom, Salesforce, etc.) is a plusPositive, empathetic, and customer-first mindsetMust be based in Ireland with full working rightsNice to HaveExperience in SaaS, e-commerce, or technology supportMultilingual abilitiesKnowledge of ticketing systems and support workflowsWhat We OfferFully remote role within IrelandCollaborative and supportive team cultureClear career growth pathways into Senior Customer Service, Customer Success, or Operations rolesCompetitive salary and benefitsFlexible working arrangements