Job Title: Transportation Systems Specialist
This role requires a skilled and experienced professional to work within our Transport Technology directorate. The ideal candidate will have experience in coordinating system installations and/or upgrades at various sites, working collaboratively with suppliers and operators to actively resolve technical issues.
Key Responsibilities:
* Coordinate system installations and/or upgrades at NTA and customer sites.
* Work collaboratively with suppliers and operators to actively resolve technical issues.
* Address all service-related issues at operator sites, including troubleshooting minor software problems, firmware upgrade, hardware troubleshooting, and providing training to customers and new operations personnel.
* Be accountable for the development, operation, and maintenance of practices, processes, and procedures as applicable to the Operations Team.
* Develop and update documentation covering all aspects of Operations Support to facilitate knowledge transfer and standardize operational support interfaces between service providers, transport operators, and the NTA.
Requirements:
* More than three years' experience within similar technical service environments.
* National Craft Certificate in Electrical, Mechanical, Aeronautical, or Automotive.
* Ability to understand and troubleshoot issues within complex technical environments.
* Demonstrable ability to fault-find and troubleshoot technical issues (e.g., electrical systems, work with technical manuals, specifications, drawings/diagrams).
* Systems analysis and design experience, customer-facing a benefit.
* Excellent English written and verbal communication skills.
* Proficiency using Microsoft Office.
Benefits:
* Opportunity to work on challenging projects.
* Collaborative and dynamic work environment.
* Professional development opportunities.
* Flexible work arrangements.