ICT Professional
An organisation providing essential services and supports is seeking an ICT professional to join their team.
This organisation operates across Galway City and County, delivering person-centred day services, residential care, community supports, and rehabilitative training.
Key Responsibilities:
* Provide hardware and software support for desktops, laptops, printers, mobile devices, routers, and firewalls.
* Deliver technical assistance via a helpdesk system to staff and service users.
* Conduct IT skills training sessions for staff and service users.
* Perform network administration in a Microsoft Windows Server and Citrix VMware environment.
* Manage user accounts and email services through Microsoft Exchange and Office 365.
* Monitor and maintain system integrity and security using antivirus and anti-spyware tools.
* Administer and monitor data backups (onsite and offsite).
* Assist with new user setups, desk moves, and cabling tasks.
* Oversee telecommunications systems administration and software license compliance.
* Liaise with vendors and service providers to source IT solutions ensuring best value.
* Support the development of management information systems through software utilities.
* Maintain IT documentation and advise on new technologies and improvements.
* Lead IT projects and provide cover for the ICT Manager when required.
Requirements:
* Degree in IT, Information Systems, Computer Science, or a related discipline.
* Minimum of 2 years' experience in an IT operational environment.
* Proficiency with Microsoft Windows 10, Office, Office, Windows Server, and Exchange.
* Strong understanding of desktop hardware, software, and networking technologies.
* Experience with switches, hubs, wireless access points, and structured cabling.
* Full driver's license with access to own transport.
* Excellent problem-solving skills and ability to communicate technical issues to non-technical staff.