Operations Manager Job Description
The Operations Manager oversees all aspects of hotel operation, including maximising financial performance, guest satisfaction, and staff development.
* Create a working environment that includes development of colleagues.
* Promote exceptional delivery in customer service.
* Ensure emphasis on achieving revenue.
All duties are carried out in line with the Hotels guidelines and business plan. Efficient operation and cost control of all hotel departments and facilities Rooms and public areas consistently maintained to standards of attractiveness, comfort and cleanliness Food and beverage consistently maintained to standards of quality, innovativeness, service and presentation. Energy consumption is monitored and minimized.
Key responsibilities include:
* Maximising Hotel revenue and profitability from all market segments.
* Responsible for development and direction of departmental managers in order to achieve pre-set goals and targets as agreed.
* Analysing sales figures and devising marketing and revenue management strategies.
* Meeting budgets and exceeding revenue targets.
The Operations Manager works closely with Group Revenue and Sales to achieve increased revenue per available room. They also oversee all food and beverage operations within the hotel, establishes and maintains a pro-active human resource function, and ensures good safety practices of employees and guests. Additionally, they supervise maintenance, supplies, renovations, and furnishings, and liaise with contractors and suppliers. The role requires strong communication and leadership skills, as well as the ability to motivate and develop team members.