About the Role
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We are seeking an experienced leader to spearhead our national operations.
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Reporting to the Managing Director, the successful candidate will develop and drive operational excellence, optimising our service(s) and value offering to customers to achieve performance targets.
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The role holder will bring innovation, leadership, clear financial acumen, and growth, ensuring a high-performance culture within their remit.
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This is a visible role supporting a variety of divisions requiring strong leadership and entrepreneurial ability.
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Client interaction is significant, and excellent relationship management skills are required.
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Key Responsibilities:
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* Develop and implement process improvements to enhance service quality and efficiency.
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* Experience in delivering security and cleaning contracts within both a single service delivery and an integrated services market within various sectors.
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* Proven experience in a senior operational management role managing multi-service lines, multiple sites, and people.
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* Collaboration with executive-level management in the development of performance goals and long-term operational plans.
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* Set strategic goals for operational efficiency and increased productivity.
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* Review current operational processes and performance, recommending solutions for improvement.
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* Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
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* Devise strategies to ensure growth of programs company-wide, identifying and implementing process improvements that will maximise output and minimise costs.
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Requirements:
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A relevant Business Degree or equivalent experience.
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Proven experience in a senior leadership role in an appropriate field.
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Essential Skills and Qualifications:
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Knowledge of multiple operational functions including finance, customer service, operations, and people management.
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A successful track record of operating at a strategic level, building strong client relationships, and value-based management.
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Proven ability to plan and manage operational processes for maximum efficiency and productivity.
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Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
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Strong working knowledge of industry regulations and legislative guidelines.
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Ability to remove barriers and drive innovation throughout the organisation and demonstrate creative and effective ways to motivate teams.
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Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
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Effective communication and negotiation skills, capable of building lasting client relationships.
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A passion for providing first-class customer service.
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An excellent influencer at all organisational levels, including the ability to develop credibility quickly with Senior Managers/Stakeholders.