Job Description:Deliver top-quality design and specification services to existing customers.Provide a seamless, well-managed design service from enquiry through to full project delivery and aftercare supervision.Ensure all design and specification details are delivered from concept to completion.Produce detailed bills of materials and scopes of work for each project.Create all necessary design detailing, including cross sections and specifications.Develop 3D modelling and visual aids, including CGI.Produce detailed and precise construction drawings.Provide build assistance for all in-house design and build projects.Create interpretive designs for drawings provided by other designers. Key AccountabilitiesDevelop and maintain relationships with customers at senior levels to ensure optimal customer satisfaction.Support lead generation and sales administration, aiding in the development of new contracts in accordance with the marketing plan.Maintain and update the CRM to ensure the management and marketing team have visibility of ongoing sales activity.Ensure the design and specification of projects, detailing all necessary elements to achieve successful project delivery with the expected profit margin.Maintain strong relationships with existing customers, handling any issues or complaints professionally and promptly.Manage the phone and email enquiry lines for prospective customers.Keep detailed records and correctly file all data and drawings.Assist the marketing and business development team in lead generation and managing outbound sales activity.Support sales administration and CRM management, assisting in maintaining essential data.Manage all steps in the design and project management delivery, ensuring detailed process adherence and successful project delivery.Assist other team members as needed to ensure smooth business operations. Necessary Skills and Attributes:Previous landscape design experience - 3-5 years in a similar role.Excellent knowledge of AutoCAD/Vectorworks, Microsoft Office (Word & Excel), and CRM systems.Ability to work independently without supervision, meet targets, and work collaboratively as a team player.Honest and straightforward communication with both customers and team members.Team-oriented, self-starter, pleasant, helpful and optimistic.