Internal Operations Manager – Role SpecificationPosition Overview
The Internal Operations Manager ensures the smooth day-to-day running of the organisation's internal systems, staff coordination, scheduling, communication, and operational efficiency. This role supports the Director and management team in executing strategic plans and maintaining high professional standards across all departments.
Key Responsibilities1. Operations & Administration
* Oversee daily internal operations, ensuring all activities run efficiently and on time.
* Maintain and streamline internal processes (timetables, staff schedules, class changes, and communications).
* Manage operational policies and procedures to improve workflow and productivity.
* Handle venue bookings, facility management, and equipment needs.
* Support budget tracking and purchasing for operational supplies.
2. Staff & Team Coordination
* Create and manage staff rotas, cover plans, and communication systems.
* Support recruitment, onboarding, and training of staff and assistants.
* Maintain clear internal communication between management, teaching staff, and admin.
* Oversee team meetings, minutes, and follow-up actions.
3. Customer & Parent Liaison (Internal Communication)
* Ensure accurate, timely information is shared with parents, students, and clients.
* Respond to internal or logistical issues professionally and promptly.
* Manage feedback systems and contribute to a positive organisational culture.
4. Systems & Data Management
* Maintain and update databases, class registers, and contact lists.
* Oversee software systems (booking, CRM, timetabling, payroll, etc.).
* Ensure compliance with GDPR and data security.
5. Reporting & Performance
* Produce regular internal reports on attendance, staffing, and operations.
* Identify areas for improvement and propose solutions.
* Monitor KPIs related to operational efficiency and service quality.
Key Skills & Attributes
* Excellent organisational and time-management skills.
* Strong leadership and communication abilities.
* Proactive problem-solving and attention to detail.
* Ability to manage multiple tasks and priorities.
* Professionalism and discretion in handling sensitive information.
* Competent with digital tools (Excel, CRM systems, Google Workspace, etc.).
* Calm and solutions-focused under pressure.
Qualifications & Experience
* Bachelor's degree (or equivalent experience) in Business Administration, Management, or related field.
* 3+ years' experience in operations, office management, or team coordination.
* Experience in education, performing arts, or service-based environments is an advantage.
Reporting To
* Managing Director / Artistic Director
Hours
* Full-time or part-time (to be agreed)
* Some evening or weekend work may be required during performances or events.
Job Type: Part-time
Pay: From €300.00 per week
Expected hours: 12 per week
Benefits:
* Flexitime
* On-site parking
* Work from home
Work Location: Hybrid remote in Naas, CO. Kildare