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Customer service liaison officer

Dublin
beBeeCustomerService
Liaison officer
Posted: 2 July
Offer description

Customer Service Representative


About the Role

This is a fantastic opportunity to join our team as a Customer Service Representative in Dublin Airport. You will be working on-site, interacting with customers from various backgrounds, and ensuring they receive exceptional service.


Key Responsibilities

* Deliver outstanding customer service, responding promptly to customer inquiries and resolving issues efficiently.
* Sell tickets and add-on products to customers, providing guidance and information as needed.
* Utilize proactive approaches to make travel arrangements for customers in the event of delays or service disruptions.
* Liaise effectively with colleagues regarding service updates and disruptions.
* Manage coach movements within the station, adhering to Health & Safety standards.


Requirements

* Excellent communication and interpersonal skills.
* Experience in fast-paced customer service environments.
* Positive attitude towards customer service and personal development.
* Ability to work independently and as part of a team.
* Good health, stamina, and fitness levels, due to the fast-paced nature of the job.
* Flexibility to work shift patterns, including weekends and bank holidays.


Benefits

* An annual salary of €31,707.52.
* 23 days annual leave plus Bank Holidays.
* A company pension scheme after 6 months' service.
* Life insurance and private online GP services.
* Access to an Employee Assistance program.
* Employee discounts and free coach travel on the National Express Ireland network.
* Ongoing opportunities for career progression.


What We're Looking For

1. A positive attitude and a passion for delivering exceptional customer service.
2. The ability to communicate effectively and build strong relationships with customers and colleagues.
3. A flexible approach to work, with a willingness to adapt to changing circumstances.
4. Strong organizational and time management skills, with a focus on efficiency and productivity.

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