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Service advisor

Kilkenny
LAHART GARAGES
Service advisor
Posted: 17 October
Offer description

Laharts Volkswagen & Skoda are looking to recruit an experienced Service Advisor to join our Aftersales team in Kilkenny.To support our business expansion, we require a Service Advisor to work as part of our customer service team. Previous experience in a similar role or a sales role would be an advantage but is not essential as full training will be provided.The Role:Meet and greet all service customers promptly in a professional and courteous mannerInspect customers' vehicles and refer to service history to accurately identify and verify all customers' service needs and in particular to ensure that all customers concerns are correctly captured on job cardsRecord customers details accurately, clarify payment options and confirm time for pickupPromote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirementsCheck on progress of services to vehicles throughout the day and contact customer to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended servicesTo deliver customer satisfaction scores in line with Volkswagen standardsThe Candidate:Excellent customer service skills and professional appearanceAbility to work well in a process driven environmentAbility to upsell from VHC reportsStrong oral and written communication skillsDemonstrable ability to meet and exceed targetsIT Literate including Microsoft Office suiteSelf-motivating and able to manage own workloadA friendly and professional mannerHighly organised and focusedExcellent numerical skillsFull driving licenseWhat we offer:Competitive SalaryPerformance BonusA clean and safe working environmentBike-to- Work schemeIn-house, manufacturer & professional qualificationsJob Type: Full-timeApplication question(s):Have you worked for a main dealer franchise previously?Experience:Service Advisor: 2 years (preferred)Licence/Certification:Full Driving Licence (required)Work Location: In person

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Service advisor
Kilkenny
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