Customer Success Manager, Commercial UKI
Dublin
Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making, and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand, and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.
RESPONSIBILITIES
* Partner with customers’ senior executives to uncover business pain and strategically map Gong’s value.
* Drive engagement & adoption across the user base and foster enthusiastic, passionate customers.
* Establish a trusted relationship with each customer and drive continuous value of our products.
QUALIFICATIONS
* 2+ years of relevant work experience, in a CSM, Account Management, AE, or SDR role managing 50+ accounts.
* Demonstrated background in developing and managing commercial relationships and renewing contracts.
* Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty.
* Excellent verbal and written communication skills.
* Previous B2B SaaS and enterprise software experience.
YOU ARE
* Passionate about providing an exceptional customer experience.
* Creative, resourceful, detail-oriented, and well-organised.
* A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.
* Someone who flourishes when given responsibility and a sense of ownership.
YOU’LL GET TO
* Proactively own and manage the success of a portfolio of accounts, serving as the main point of contact.
* Develop individual success plans for your customers ensuring adoption, retention, and expansion across your book.
* Lead all QBR activity within your book. Some international travel will be required.
* Challenge yourself and take your career to the next level.
PERKS & BENEFITS
* Education & learning stipend to support your personal growth and development.
* Annual Leave / Paid Parental leave to support you and your family.
* Company-wide recharge days each quarter.
* Work from home allowance to help you succeed in a remote environment.
Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success and do not discriminate based on race, colour, religion, age, or any other basis protected by law.
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