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Job Description
We are actively seeking a full-time Customer Service Agent to join a high-performing and supportive administration team at a leading home-care services provider, serving a broad client base across the Republic of Ireland and Northern Ireland.
Job Description
We are actively seeking a full-time Customer Service Agent to join a high-performing and supportive administration team at a leading home-care services provider, serving a broad client base across the Republic of Ireland and Northern Ireland.
Key Responsibilities
* Respond to patient and healthcare professional inquiries within a fast-paced, customer-centric setting.
* Actively promote and generate new business across all personal insurance lines, including motor, home, farm, van, health, and marine policies
* Liaise with internal teams and external partners to efficiently resolve delivery and logistics issues.
* Process orders and assist field personnel utilizing a customized internal database system.
* Maintain full compliance with CBI, CPC, GDPR regulations, and all internal policies at all times.
* Consistently achieve and surpass established service level agreements.
* Provide comprehensive administrative support to ensure smooth operational workflow.
Ideal Candidate Profile
* Experience & knowledge in a personal insurance environment is essential.
* APA/ CIP qualifications are an advantage.
* You must be customer-focused, and committed to providing an excellent service to our clients
* Strong interpersonal skills are essential
Skills
Time Management Communication Team Work Drivin
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Administrative and Support Services
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Castlebar, County Mayo, Ireland 4 days ago
Claremorris, County Mayo, Ireland 2 weeks ago
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