Job Description:
A Director of Health and Wellness is sought to lead a 5-star Resort's Spa and Leisure Club. The ideal candidate will have a minimum of 3 years' experience managing a similar facility, with expertise in team management, customer service, and sales.
Responsibilities:
* Oversee the effective implementation of Standard Operating Procedures (SOPs) within the team.
* Daily management of the Spa and Leisure Club operations, hygiene, maintenance, sales, and customer satisfaction.
* Ensure compliance with health and safety regulations, guidelines, and policies.
* Carry out water testing and routine inspections of equipment to maintain safety standards.
* Actively source new clients and membership for the Spa and Leisure Club.
* Design and promote activities to meet customer demand and generate revenue.
Requirements:
* Minimum of 3 years' experience managing a 5-star Resort Spa and Leisure Club.
* Expertise in team management, customer service, and sales.
* CPR, life saving, Pool Plant, and First Aid certification is desirable.
Personal Qualities:
* Able to show a positive attitude towards guests and colleagues at all times.
* Excellent interpersonal skills with minute attention to standards and detail.
* Excellent leadership and sales skills.
Benefits:
* Meal allowance/canteen
* Performance bonus
* Carparking