Insurance Leadership Opportunity
An excellent chance for a proactive and results-driven leader who thrives in a fast-paced, evolving environment and is passionate about operational excellence and customer experience.
The successful candidate will be responsible for coaching, developing, and leading a multi-site team of Customer Service Advisors and Team Coaches to ensure delivery of high-quality insurance services.
* Lead and coach a team to achieve exceptional service delivery and customer satisfaction
* Ensure compliance with regulatory requirements and industry standards
* Support team members in achieving professional qualifications and accreditation
* Monitor and manage performance against quality, compliance, and customer satisfaction metrics