We are now looking for aFront Office Supervisorto lead the team and ensure an exceptional guest experience at the 4* Hillgrove Hotel & Spa.
As the Front Office Supervisor, you will play a pivotal role in ensuring the smooth operation of our hotel's front desk and guest services. Working closely with the Front Office Manager, you will supervise and lead a team of front desk agents and support colleaguesto maintain high standards of guest satisfaction, efficiency, and professionalism.
Key Responsibilities:
* Assist the Front Office Manager in overseeing daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries.
* Provide guidance and support to front desk agents, ensuring they deliver exceptional customer service and adhere to hotel policies and procedures.
* Handle guest escalations and resolve any issues or complaints in a timely and effective manner.
* Supervise and coordinate the training of front desk staff to ensure they are equipped with the necessary skills and knowledge to perform their duties efficiently.
* Monitor room inventory and work closely with housekeeping and maintenance teams to ensure rooms are clean, well-maintained, and ready for guest occupancy.
* Assist in the development and implementation of front office policies, procedures, and operational systems to optimize efficiency and guest satisfaction.
* Conduct regular audits of front desk operations to identify areas for improvement and implement corrective measures as needed.
* Collaborate with other departments, such as housekeeping, maintenance, and sales, to ensure seamless communication and coordination of guest services.
* Assist with administrative tasks, such as scheduling, payroll, and budget management, as required by the Front Office Manager.
* Stay informed about industry trends, technologies, and best practices in front office management and hospitality services.
Qualifications:
* Previous experience in a supervisory role within a hotel front office department.
* Proven ability to lead and motivate a team to achieve goals and deliver exceptional customer service.
* Excellent communication, interpersonal, and problem-solving skills.
* Strong organisational and multitasking abilities, with attention to detail.
* Proficiency in hotel management software.
* Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Benefits:
* Competitive salary commensurate with experience.
* Health Insurance and Pension contributions.
* Paid vacation and sick leave.
* Colleagues discounts on hotel stays and dining services.
* Opportunities for career advancement and professional development.
Join our team at The iNUA Collection and be a part of creating memorable experiences for our guests while advancing your career in the hospitality industry.
Apply now to embark on a rewarding journey with us!
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