Part-Time Receptionist and Customer Care Lead - Butlers Chocolates
Description
Butlers Chocolates have an exciting opportunity for a professional, enthusiastic and people-orientated candidate to join our amazing Head Office team. This role is not your typical 9-5 and will involve liaising with multiple departments as well as being a primary Customer Care Lead in a fast-paced and dynamic work environment.
Key Responsibilities
* Answering and directing all calls in a professional manner
* Manage a busy switch
* Maintaining the presentation of the Reception area
* Manage incoming and outgoing emails
* Lead out on customer care issues
* Ordering packaging and office supplies
* Assisting the company managers/directors as required
* Arranging couriers/taxi's
* Provide the public with general information about the company products and services
* Manage courier systems
* To provide administrative support to various departments as required
* Dealing with incoming and outgoing customer service queries
* Logging and reporting customer service and follow up – Chocolate Products
* Ensure maintenance and filing of records and administration pertaining to customer related documentation
* Recording and completing paperwork for Customer Service
Skills Required
* An excellent knowledge of Microsoft Office Packages is essential
* Have strong interpersonal and communication skills
* Be friendly and confident
* Customer Care/Reception: 1 year (preferred)
Job Types: Part-time, Fixed term, Specified-purpose
Pay: From €14.15 per hour
Benefits:
* Employee discount
* Flexitime
* On-site parking
* Store discount
* Wellness program
Ability to commute/relocate:
* Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer Care/Reception: 1 year (required)
Work Location: In person