Quality Assurance Manager – Dublin (Remote based in Dublin)
Bringing smiles is what we do at TTEC… for you and the customer. As a Quality Assurance Manager working in Dublin, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for leading, mentoring, and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience? You’ll support and motivate your team to meet their goals. Your flexibility will help you answer questions, resolve issues, and interpret data. Use your honest and empathetic manner to motivate team leads and associates through training and tips to succeed in quality customer experience on every call. You’ll play a key role in creating and maintaining a positive work environment and acknowledging a job well done.
We’re looking for a leader to act as one—encouraging and motivating your team to resolve issues, accomplish goals, and influence their career growth.
During a Typical Day, You’ll
* Coach associates to ensure achievement of company and client goals, addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes.
* Manage multiple complex tasks while monitoring absence and attendance of your team.
What You Bring to the Role
* Minimum 2 years call center or equivalent work experience in a BPO, with a background in statistical analysis.
* Promote a performance-driven culture and strive for excellence.
* Support your team with proper tools and systems to accomplish their tasks.
* A solution-oriented mindset to ensure customer satisfaction.
* Ability to understand, interpret, and manipulate data for reporting.
* Mentor and inspire others consistently.
What You Can Expect
* Support for your career and professional development.
* An inclusive culture and community-minded organization that encourages giving back.
* A global team of curious, lifelong learners guided by our company values.
* A competitive compensation package, performance bonuses, benefits, and more.
About TTEC
Our business is about making customers happy. Since 1982, we've helped companies build engaging, pleased, and profitable customer experiences powered by our combination of humanity and technology. We work with many of the world's leading brands, communicating via talk, message, text, and video chat with millions of customers daily. These exceptional experiences start with you.
TTEC is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers our global teams. We aim to reflect the communities we serve by delivering exceptional service, technology, and humanity. We ensure all employees feel valued, belonging, and comfortable being their authentic selves at work. Diversity is our strength, enabling us to view things from different perspectives and bring unique value to the table.
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