Overview
Job Title: Account Handler – Commercial
Description: We are hiring for our client, a well-established insurance brokerage, who are seeking an experienced Account Handler to join their Mid-Large Operations Team. This is an exciting opportunity to manage a portfolio of commercial clients, providing end-to-end servicing while supporting account retention, business growth, and operational efficiency.
The role is ideal for someone with strong commercial insurance knowledge, excellent client relationship skills, and a proven track record in managing and retaining commercial accounts.
Top 3 Things to Know About this Job
* Manage a portfolio of mid-to-large commercial clients with end-to-end servicing responsibilities
* Hybrid working opportunities and a vibrant, collaborative team environment
* Competitive salary, benefits, and support for professional development and industry qualifications
The Role
* Provide ongoing servicing to existing clients and manage relationships throughout the renewal cycle
* Analyse client needs and identify opportunities to enhance their risk management structures
* Identify cross-selling opportunities and support the Sales team
* Present and negotiate client accounts with insurers, ensuring accurate and timely placement of risks
* Maintain clear and accurate client records on Applied Relay, including file notes and documentation
* Monitor business metrics including new business, renewals, fees, commissions, and margins
* Attend client meetings alongside the Sales team and provide technical support
* Lead and participate in business projects as required
* Stay informed of insurer appetites, competitor activity, and market trends
* Ensure compliance with all regulatory and legal requirements, including Central Bank codes and internal procedures
The Person
* 3+ years’ experience in commercial broking or relevant insurance operations
* Strong technical knowledge across commercial insurance lines including:
* Marine / Cargo (desirable)
* Property & Business Interruption
* Employer’s/Public/Products Liability
* Motor Fleet / Motor Trade
* Professional Indemnity
* Management Liability (Directors & Officers, Employment Practices)
* Cyber Liability Insurance
* APA / CIP qualified or working toward qualifications
* Excellent understanding of client businesses and industry sectors
* Proven track record in account management, retention, and delivering excellent customer service
* Strong knowledge of regulatory and legal requirements in insurance
The Rewards
* Market competitive salary with bonus potential
* Hybrid working opportunities
* Pension and associated benefits
* Stock purchase schemes for employees
* Insurance exam support scheme including paid study leave
* Discounted personal insurance
* Active sports & social club and vibrant working culture
* Employee Assistance Programme (EAP)
* Onsite parking
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