Right at Home are seeking an exceptional Branch Manager – or an experienced Care Manager ready to step up to lead develop and expand a high-quality home care service in Kildare.You will be joining a values-led company that places dignity, respect, and compassionate care in every decision and interaction.This is an opportunity to shape a thriving service, build a high-performing team, and make a meaningful difference in the lives of those we service and support.You'll have full autonomy on the day-to-day operation while also being supported by the Regional Business Manager, Specialist head-office functions, and a network of Branch Manager's.If you're driven by quality, passionate about delivering excellent care, motivated by developing people, and leading growth with integrity and full autonomy we'd love to hear from you.Role & Responsibilities – Branch / Care ManagerReportsTo: Regional Business ManagerThis role ensures compliance with:Home Support Authorisation Scheme v2HIQA StandardsIrish legislation and best practiceThe Branch/Care Manager will leads employees, supports service users and families, and fosters a culture aligned with the company's core values:Our Values:Accountable – We take ownership and responsibility in everything we do.Authentic – We act with honesty, transparency, and integrity.Personable – We build meaningful, compassionate relationships.Thrive – We support people and teams to grow, develop, and succeed.Key ResponsibilitiesService Delivery & Operational Management(Aligned with Accountability & Authenticity)Oversee daily operations ensuring safe, high-quality care that meets assessed needs.Ensure all care delivered is compliant, transparent, and documented accurately.Manage rosters, continuity of care, and service responsiveness.Ensure the branch meets HSE KPIs and Authorisation compliance.Act with integrity in all decision-making, demonstrating dependable leadership.Quality Assurance & Compliance(Aligned with Accountability)Ensure full compliance with HIQA standards and internal quality frameworks.Lead audits, incident reviews, and continuous improvement initiatives.Maintain accurate records under Data Protection and safeguarding legislation.Address non-compliance quickly and honestly, using it as a learning opportunity.Leadership & Development(Aligned with Thrive & Personable)Support all employees to thrive through coaching, supervision, guidance, and recognition.Encourage open communication, collaboration, and emotional safety.Deliver meaningful and supportive performance reviews.Empower teams to deliver person-centred care with confidence and competence.Promote staff wellbeing and retention strategies.Client & Family Engagement(Aligned with Personable & Authentic)Build warm, open, and trusting relationships with service users and families.Ensure care reflects the person's choices, dignity, independence, and voice.Communicate openly, honestly, and compassionately in dealing with concerns or complaints.Conduct home visits to ensure quality, satisfaction, and service alignment.Safeguarding & Risk Management(Aligned with Accountability & Authenticity)Foster a culture where safeguarding is everyone's responsibility.Ensure concerns are reported promptly, handled transparently, and escalated properly.Implement risk management plans and learning from incidents.Demonstrate honesty and clarity when managing difficult or sensitive situations.Financial & Resource Management(Aligned with Accountability)Manage branch budgets, employee hours, and resource allocation responsibly.Ensure efficient and ethical use of resources.Provide accurate financial and operational reporting.Communication & Reporting(Aligned with Authentic & Personable)Model clear, transparent, respectful communication with employees, service users, and stakeholders.Build positive working relationships with HSE personnel and external partners.Ensure timely reporting on quality, performance, incidents, and staffing.Key CompetenciesLeadership & team motivationCommunication & relationship buildingProblem-solving & decision-makingStrong organisational and planning skillsKnowledge of HIQA standards and HSE contract requirementsUnderstanding of safeguarding and risk managementEmotional intelligence and resilienceCore Behaviours (Based on Company Values)AccountableTakes ownership of decisions, actions, and outcomesFollows through consistently and reliablyLeads by example in ethical practice and complianceAuthenticActs with honesty and transparencyCommunicates openly and respectfullyBuilds trust through integrity and consistencyPersonableDemonstrates empathy, compassion, and approachabilityBuilds warm, respectful relationships with staff and service usersTreats everyone with dignity, kindness, and understandingThriveEncourages growth, learning, and improvementCelebrates staff achievements and progressPromotes a positive, energised, and forward-focused cultureRight at Home is an equal opportunities employerCH7