Title: CRM Digital Systems Administrator (Dynamics 365 / Power Platform)
Duration: Maternity Cover – 10 Months, Fixed‑Term Contract
Salary: €55,000 to €65,000
Reporting to: Head of International Migration (dotted line to IT Manager)
Summary Of Role
The Irish Red Cross seeks an experienced CRM Digital Systems Administrator with strong technical capability in Microsoft Dynamics 365 / Dataverse, the Power Platform, and WordPress. This role supports the Migration Programme’s digital tools and ensures CRM and online platforms effectively enable humanitarian work.
Role Responsibilities
CRM / Power Platform (Primary Focus)
Configure and enhance the Migration Programme’s Dynamics 365 CRM, including:
creating and modifying tables, fields, forms, views, business rules
managing security roles, permissions and data access
maintaining business process flows and system logic
building and maintaining Power Automate flows, workflow automation, and integrations
supporting and enhancing Power Apps used by the programme
maintaining and updating Power Pages where required
troubleshooting CRM issues and providing support to internal and external users
ensuring CRM documentation, training materials and user guides remain up to date
Manage, update and troubleshoot WordPress websites used by the Migration team, working with programme and communications teams to improve usability and ensure security best practice
Support maintenance of AWS‑hosted web environments (Lightsail/EC2) if needed
Ensure compliance with data governance and data protection standards; manage user access, environment settings and system security in line with organisational policy
Support data‑quality improvement efforts, including validation rules and data cleanup
Provide front‑line support across the programme for Dynamics 365, SharePoint, Microsoft 365 (including MFA, groups, permissions), and other platforms (Power BI, DocuSign, etc.)
Assist with laptop setup, device troubleshooting and general IT support where needed
Perform minor configuration updates within Salesforce when required (adjusting fields, page layouts, validation rules, and user permissions)
Work actively towards the Irish Red Cross goals and undertake training and development as required
Undertake any other reasonable work‑related duties and responsibilities assigned by the relevant line manager
Role Requirements
Essential Criteria
5+ years’ experience in a technical CRM or systems administrator/developer role
Hands‑on experience configuring Microsoft Dynamics 365 / Dataverse, Power Automate (flows, process automation), Power Apps (model‑driven or canvas apps)
Ability to manage security roles, permissions and user administration within Dynamics/Dataverse
Strong M365 experience (including MFA, groups, permissions)
Experience with WordPress management (themes, plugins, updates, troubleshooting)
Strong understanding of data governance, data modelling and relational database concepts
Strong problem‑solving skills and ability to communicate technical concepts clearly
Experience mapping, improving and automating business processes
Relevant degree or equivalent experience
Desirable Criteria
Power Pages development experience
Power BI dashboards data modelling
Experience with AWS (Lightsail, EC2) or Linux
Experience in the NGO/charity sector
Familiarity with Salesforce
Benefits
Up to 5% employer contribution to a company contributory pension scheme
20 days Annual Leave plus closure of the office on Good Friday, plus two additional ‘privilege days’ at Easter and Christmas
Death in Service benefit of four times salary
Flexible working hours, including opportunities for hybrid working
Flexi‑time policy with opportunity to accumulate up to one flexi‑day per month
Further education, training and learning supports
Professional subscriptions (as applicable)
Travel (bike‑to‑work schemes/tax‑saver commuter tickets)
The Irish Red Cross is an equal opportunities employer. We value diversity and aspire to reflect this in our workforce. We welcome applications for people from all sections of the community, irrespective of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community. This role requires applicants to have the right to work in Ireland.
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