Job: Midleton Distillery Experience Brand Ambassador (Customer Service Assistant) Location: Midleton, Co.
Cork Role type: Full Time Part Time Start Date: February **** Contract: Seasonal contracts to November **** Assessment Date: We will hold an invitation only assessment day onsite in mid-January About us Whiskey has been distilled at Midleton Distillery since **** and today, every drop of Jameson, Powers, Redbreast, Spot Whiskeys, Method Madness and Midleton Very Rare enjoyed anywhere in the world is produced here, just 20 minutes' drive from Cork City.
Midleton Distillery Experience is a one-of-a-kind whiskey experience that takes our visitors beyond process and taste and brings them to the very essence of Irish whiskey.
Each year we welcome thousands of visitors from all across the globe through our doors, where we connect our guests to our world class whiskey production process and deep-rooted history.
The job As a Brand Ambassador you will give our guests the opportunity to touch, taste, smell and interact with our family of brands.
You will help drive brand love across our full whiskey portfolio, inspiring passion for our products.
No two days are ever the same in the role of Brand Ambassador which offers plenty of variety and challenge, alongside the opportunity to rotate across different areas of the distillery experience business, including our fantastic retail facility, our buzzing bar or delivering one of our wide range of tours.
One day you could be hosting our multi-sensory tours and tastings, the next you could be greeting our guests at reception or showcasing and selling our whiskeys in our retail shop.
We are also particularly interested to hear from candidates with Cocktail making experience, as well as budding salespersons who enjoy selling in retail.
Unlike our whiskey maturation process, which takes its time, the atmosphere at Midleton Distillery Experience is fast-paced – a buzzing environment where our customer-first approach isn't just a mantra; we live and breathe it every day.
About you Our next Brand Ambassadors will possess an infectious, outgoing personality along with excellent communication skills and a natural desire to not only meet but exceed our visitors' expectations.
Given the diverse range of nationalities that visit our distillery experiences, proficiency in languages such as French, German, Spanish, or Italian would be advantageous, though not essential.
We are seeking individuals who excel at storytelling, radiate energy, and find joy in consumer-centric roles that offer variety and excitement.
A diligent work ethic, coupled with the ability to thrive in a team, is crucial, and a sense of fun is equally valued.
Like us, you should hold a genuine appreciation for our heritage and share our enthusiasm for inspiring passion for the products we are so proud to produce.
Ideally, our next Brand Ambassadors will bring experience from a customer-facing role, whether in retail, bars, hotels, or another customer facing role.
Perhaps you are currently studying at one of Cork's universities, seeking part-time hours leading up to exams, with the flexibility to transition to a full-time position post-exams.
Alternatively, you may be working in hospitality or retail and are eager to shift towards more daytime-focused hours, allowing for increased quality time with your family and friends.
Essential Previous customer service experience (hospitality, retail, tourism, bars, hotels) Confident, engaging communicator with an outgoing and friendly personality Ability to tell stories and bring brands and products to life Comfortable working across multiple guest-facing areas (tours, tastings, retail, bar, reception) Enjoys working in a fast-paced, high-energy environment Team-focused with a strong work ethic and positive attitude Flexible and adaptable to varied duties, schedules, and peak visitor times Genuine interest in brands, heritage, and learning product knowledge Professional, approachable, and reliable Desirable Retail or sales experience, including recommending and selling products Cocktail-making or bar experience Experience delivering tours, tastings, or presentations Additional language skills (French, German, Spanish, Italian) Knowledge or interest in whiskey, spirits, or premium brands Experience working with international visitors What we offer We understand our people are our special ingredient.
We treat our employees with respect and offer an environment that is engaging, supportive and collaborative.
We understand that employees require different supports at different stages of their working lives and our benefits, perks and programmes look to support your employee journey.
We want to make you feel recognised and valued for your contribution to our shared success.
Some of offerings include; Sunday/Bank holiday premium: 1.5 times hourly rate on a Sunday double pay on a bank holiday Profit share; - An annual profit share scheme to reward your contribution to the company's success.
Allowance; an annual allowance to spend on our portfolio of products and merchandise, for you to enjoy responsibly.
People Development: We enable continuous development for our people at every stage of their careers through our people development, online learning, and leadership training programmes.
Family leave: fully paid maternity, parent and paternity leave, allowing you spend precious time with your new family member Parental Support: Our 'Reconnect' programme includes access to a workplace parenting coach, a phased return to work and a supportive environment for new parents Health Wellbeing; Our Wellbeing Programme "THRIVE" supports employees across the three main pillars: Life, Body and Mind Charity Days: up to 2 days paid leave every year to volunteer at a charity of their choice Like a well-blended whiskey, we believe that diverse perspectives make us better and we welcome people from all backgrounds and experiences to create together the spirit that makes us great.
Interested in joining us?
Please follow the Apply Link and upload your details and answer some basic questions so we understand your interests clearly.
To learn more about our careers, go to our careers page IND1 Job Posting End Date: