Customer Service SpecialistLocation:Co Cork (Carrigtwohill)Type:Full-Time, PermanentOverviewWe are seeking an enthusiastic and detail-orientedCustomer Service Specialistto join a fast-paced team environment. The successful candidate will act as the primary point of contact for customers, managing orders from receipt through to delivery, while ensuring a consistently high standard of service and communication.Key ResponsibilitiesProcess customer sales orders and communicate requests to all relevant internal departments.Act as the main point of contact for all customer service-related queries.Liaise with internal teams to ensure materials and tooling are available to meet delivery schedules.Monitor and ensure customer lead times are achieved.Provide timely updates to customers regarding product deliveries, changes, or delays.Investigate and resolve customer issues in collaboration with the Customer Support Manager.Update production and shipping schedules based on order status and delivery timelines.Create manufacturing routings based on Material Data Worksheets.Monitor and maintain adequate product stock levels to support ongoing customer demand.Participate in project work and continuous improvement initiatives as assigned.Attend training sessions or seminars to maintain and enhance skills.Run MRP reports to review live material status.Perform additional administrative or operational duties as assigned by management.RequirementsEducation & Experience:3rd Level or PLC qualification.1–2 years' experience in a customer service role — ideally within a manufacturing or fast-paced environment (preferred, not essential).Technical Skills:Proficient in MS Word, Excel, and ERP/MRP software.Strong problem-solving and conflict-resolution abilities.Excellent verbal and written communication skills.Proven attention to detail and accuracy.Ability to manage multiple priorities effectively.Knowledge:Understanding of customer service principles and best practices.Awareness of product and process workflows (or willingness to learn quickly).Knowledge of data protection and confidentiality regulations.Personal Attributes:Empathetic, patient, and approachable.Positive, customer-first mindset.Strong interpersonal and team collaboration skills.Resilient and calm under pressure.Self-motivated, with the ability to work independently when required.