Job Title: Service Manager – Catering Equipment
Location:
Caterline Catering Equipment
Contract Type:
Full-time, Permanent
Reports To:
Operations Director
Company Overview
When you join Caterline, you are joining a family of passionate professionals who work together to achieve their full potential. Our reputation is built on quality, and our vision is to deliver the most state-of-the-art catering equipment to the Irish market and beyond. We are an organisation who want you to come as you are and we are looking for candidates with fresh perspectives, an eagerness to learn and an ambition to drive the team forward. Joining Caterline is an opportunity to enhance your career, not only in the work that you enjoy doing but also through the direct impact you make, the lifelong learning that you can accomplish and the chance to really make your mark in the industry.
Caterline is part of Bunzl, a FTSE 100 company and a leading global supplier and distributor. Bunzl are active in more than 30 countries with c.160 operating companies.
Role Summary
The Service Manager will oversee the installation, maintenance, and repair of catering equipment across client sites. This role involves managing a team of service technicians, ensuring excellent customer service, and maintaining compliance with safety and quality standards.
Key Responsibilities:
Team Leadership & Management
* Lead, train, and supervise a team of field service engineers and technicians.
* Schedule and allocate service calls efficiently to meet client needs.
* Monitor team performance and implement continuous improvement initiatives.
Service Operations
* Oversee installation, maintenance, and emergency repair of catering equipment.
* Ensure all service activities comply with health and safety regulations.
* Maintain service documentation and ensure accurate reporting.
Customer Service & Relationship Management
* Act as the primary point of contact for service-related client issues.
* Resolve complaints and ensure high levels of customer satisfaction.
* Build strong relationships with key clients and stakeholders.
Compliance & Quality Assurance
* Ensure adherence to HACCP, ISO, and manufacturer standards.
* Conduct regular audits and inspections of service work.
* Implement and monitor KPIs for service delivery and response times.
Inventory & Procurement
* Manage spare parts inventory and liaise with suppliers for timely procurement.
* Monitor usage and ensure cost-effective stock control.
Financial & Reporting
* Assist in budgeting and cost control for the service department.
* Provide regular reports on service performance, costs, and customer feedback.
Qualifications & Experience
* Proven experience in managing service operations, ideally in catering or commercial equipment.
* Technical background in electrical or mechanical engineering (trade qualification or degree).
* Strong leadership and team management skills.
* Excellent communication and problem-solving abilities.
* Full clean driving licence.
Desirable Skills
* Familiarity with catering equipment brands (e.g., Taylor, Hatco, Winston).
* Experience with service management software or CRM systems.
* Knowledge of Irish health and safety regulations and HACCP standards.
* Ability to work under pressure and manage multiple priorities.
Equal Opportunity Statement
We are proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
We do not require the assistance of agencies at this time.