Who we areJohnson Controls is a smart buildings company. We provide complete hardware and software solutions to make buildings safer, more comfortable, and more efficient. Our Technical Writing org consists of 80+ writers at all experience levels. We do more than just write. As a uniquely large technical communication department, we have built our own DocOps processes: authoring tooling, publishing platform, CCMS, style guide, review/editing, illustration, patents. The majority of our content is authored in DITA XML but we also support other authoring tools such as InDesign, Framemaker and Madcap Flare.The Technical Writing org have a track record of innovation within the company. We have won innovation competitions and had several patents granted. What you will doCreating content for a business unit supporting program releases under the guidance of more senior team membersWorking closely with teams of engineers, developers, product management, marketing across the worldCreating content in DITA xml and content management systemsCreating technical illustrationsProviding DocOps support. You will have the opportunity to support one of our process teams.What we look for2 years of technical writing experienceExperience with HVAC products is preferredEducational background in English, Journalism, Technical Communications, Languages, Software & Hardware Engineering, Multimedia or ScienceExperience with topic-based writing, preferably DITA xmlTechnical illustration skills: Photoshop and Illustrator or similarExcellent communication and interpersonal skills. You will be working closely with the development and product management teamsAbility to plan, organize, and support multiple program releasesMentoring experience. Sharing knowledge with other is an important part of the culture of our org.Document control and revisioning in content management or version control systemsTechnically skilled. Knowledge of scripting languages, APIs, SQL is desired.#LI-MO#LI-Hybrid