Social network you want to login/join with: Director of Service Delivery – Strategic Technology Transformation A growing, future-focused organization is undergoing a significant transformation across its technology and operations landscape.
We're looking for a Director of Service Delivery to lead the transition of major enterprise programs into stable, scalable operations—and to help shape the long-term direction of service excellence across the business.
This is a senior leadership role, ideal for someone with a strong track record of delivery in complex enterprise environments, particularly where ERP systems, cloud platforms, and global service functions intersect.
Responsibilities: Lead the service transition of large-scale tech programs into operational readiness Establish and evolve service delivery models, governance structures, and support frameworks Oversee performance, risk, and compliance across systems and providers Drive operational excellence, innovation, and continuous improvement across global teams Key experience: 10+ years of experience in service delivery, technology operations, or related leadership roles Hands-on experience managing transitions from project to operations in complex enterprise environments Deep familiarity with enterprise platforms (ERP, cloud), service frameworks (ITIL, DevOps), and performance metrics (SLAs, KPIs) Strong stakeholder management skills, with the ability to influence across business and technology Experience building or scaling service functions across geographies and vendors Why it's compelling: Be a key player in a multi-year, business-critical transformation Help design the future of service delivery in a company that's investing in growth Work with top-tier teams in a high-impact, high-visibility environment #J-18808-Ljbffr