We are looking for a proactive and detail-oriented Administrative Assistant to join our Property Management and Process Improvement team. This role will be responsible for managing essential property service accounts, providing client support, and ensuring the smooth operation of various administrative functions. If you have experience in account management and are skilled in delivering excellent customer service, we encourage you to apply
Key Responsibilities
Utilities Management:
* Add new properties to the control spreadsheet and keep records of bills updated.
* Request and manage waste collection for properties in Cork and Dublin; resolve issues with waste collection providers.
* Request and follow up on pre-paid and bill-paid energy setups.
* Request gas setup and support customers with related questions.
* Perform top-ups for vacant properties when necessary.
* Close accounts for returned properties and update the Return Property spreadsheet.
* Resolve Freshdesk tickets, internal emails, and Fixflo incidents related to utilities.
* Liaise with suppliers (ESB, GNI) to resolve billing or service issues.
* Assist customers with app registrations and account setups.
Property & Furniture Management:
* Update property records in internal control spreadsheets.
* Analyse requests for furniture or appliances and open purchase requests.
* Request inspections for furniture condition and mattresses.
* Coordinate and follow up on property inspections carried out by landlords, councils, or third parties
Key Control:
* Manage company key inventory and ensure proper records.
* Duplicate keys or fobs when required.
Administrative Support:
* Analyse self-inspection reports from customers and suggest improvements.
* Track property scores and support improvement projects.
* Provide general support to the Property Management team in day-to-day operations.
Requirements:
* Previous experience in administrative roles, preferably in Property Management, Facilities, or related fields.
* Strong organizational skills, attention to detail, and ability to handle multiple priorities.
* Excellent communication skills for interaction with suppliers, customers, and internal teams.
* Basic to intermediate knowledge of Excel and management platforms (e.g., Hive, Pipefy, Fixflo, Freshdesk).
* Proactivity, problem-solving mindset, and ability to work independently and collaboratively.
* Advanced English (mandatory) and Spanish (desirable)
Desired Soft Skills:
* Attention to Detail: Ability to thoroughly review information and ensure data accuracy.
* Organization: Skill in organizing work and prioritizing tasks in a dynamic environment.
* Proactivity: Initiative to identify issues and propose solutions proactively.
* Customer Focus: Commitment to high-quality service, understanding, and meeting client needs.
* Resilience and Flexibility: Capacity to handle changes and challenges with a positive approach.
* Teamwork: Ability to collaborate across departments and foster a productive work environment.
* Analytical Thinking: Skill in interpreting data and extracting insights to enhance processes.
Benefits
* Gewardz – after 6 months
* Wellhub – after 1 year
* Leevin Milestones – recognition for length of service starting from 2 years
* 30% discount on Leevin short-term accommodations
* GP discount
* Discount on English courses
* Discounts at partner restaurants and pubs
* Discounts on health and wellness services with Leevin Group partners
Join our team and grow your career in a supportive and dynamic environment. If you're eager to contribute to an essential part of our business and build a foundation for your future .