Front Office Manager Position
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Job Description:
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* Lead and support a team to ensure guests receive a warm welcome during every stay.
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* Prepare, implement, and train staff on SOPs and standards.
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* Ensure arrival and departure procedures are followed for a positive guest experience.
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* Handle reservations calls efficiently and deliver high-level guest care.
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* Attend meetings and oversee room allocation with the accommodation department.
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* Promote the hotel, its outlets, and local activities to all guests.
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Required Skills and Qualifications:
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* Previous experience as Front Office Supervisor/Assistant Manager is essential.
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* Working knowledge of Front Office Systems, preferably Opera.
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* Excellent written and spoken English levels.
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* Interpersonal, organizational, and communication skills.
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Benefits:
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* See job description for details.
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Key Responsibilities:
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* Recruitment and training of new team members.
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* Filing and administration in the department must be organized.
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