Front Office Coordinator
Job Title: Front Office Coordinator
* Key Responsibilities:
* To report for duty punctually, wearing a full, clean and presentable uniform at all times.
* Maintain high standards of personal and work cleanliness and hygiene.
* Comply with company regulations regarding fire safety, customer care and security.
* Verify the accuracy of all reception floats.
* Ensure work areas are kept clean, safe and tidy at all times.
* Register guests upon arrival, using their names at all times.
* Document guest registration and check-out procedures in accordance with standard protocols.
* Familiarize yourself with all company sales procedures and promotions.
* Be aware of hotel room availability and rates at all times.
* Adhere to all regulations related to Health and Safety, hygiene, guest safety, fire regulations and emergency procedures.
* Offer and cater to additional guest requirements as reasonably possible.
* Post charges accurately onto room bills.
* Monitor and manage management accounts.
* Stay informed about hotel facilities and amenities.
* Communicate with colleagues and guests professionally.
* Provide exceptional customer service consistently.
* Deliver relevant reports to departments as required.
* Process reservations and respond to guests in a timely and professional manner.
* Answer the switchboard in a warm and welcoming tone.
* Administer reservations, cancellations and no-shows in accordance with company policy.
* Meet reasonable guest requests to ensure their comfort, satisfaction and safety.
* Conduct regular security checks throughout the day and report any issues to management.
* Report maintenance issues immediately to management.
* Take messages for guests/staff ensuring that date, time, message, from, to and initial are noted.
* Ensure relevant personnel receive messages promptly.
* Handle guest requests/queries in a polite and attentive manner and report/logging any problems to the Duty Manager.
* Balance telephone, lounge, restaurant, bars and reception cash at the end of each shift.
* Allocate rooms sensibly to customers after reviewing all relevant guest requests.
* Check telephone charges from meeting rooms and post them to correct folios.
* Handle safe deposits for guests.
* Maximize in-house sales opportunities and maintain awareness of all sales chances.
* Deal with Foreign Exchange for customers.
* Ensure all monies are secure at all times.