Quality Manager
Driven by our commitment to science, quality, and purity, Proceive is one of the fastest growing brands in the fertility and pregnancy space in the UK & Ireland. We are proud to offer the best nutritional supplements for conception and pregnancy.
Our products are available in retailers across the UK and Ireland, including Boots, Holland & Barrett, Amazon, Superdrug, Ocado, Lloyds, and others. With a growing international presence, there has never been a more exciting time to join our dynamic team.
Key purpose of the role:
We are looking for an experienced and commercially minded Quality Manager to join our Supply Chain team. The successful candidate will be responsible for overseeing and ensuring the quality standards of our products in accordance with regulatory requirements.
You will also work closely with suppliers and manufacturers as well as other key members of the Proceive team. This is a standalone and very hands on role within the business, requiring you to use your initiative and take ownership.
What you’ll be doing?
* Ensure the highest quality of product and service to Proceive customers whilst working alongside our Manufacturers and suppliers.
* Ensure due diligence systems (QMS) are continuously improved and enforced through audits, providing technical support and advice to the business, whilst delivering a consistent approach to systems implementation.
* Write and review SOPs and other Quality documentation as required, encompassing all processes, across the business, affecting product quality.
* Conduct audits of 3rd party manufacturers and key suppliers.
* Manage the non-conformances and complaints.
* Maintenance of documentation / records to ensure a satisfactory standard is always attained.
* Conduct incoming checks to ensure that materials and products meet agreed specifications, traceability and labelling requirements.
* Review artwork proofs, labels, manage approval of complete finished product specifications.
* Coordinate samples for internal retention, external assessment, collation, interpretation and trend analysis of results.
* Coordinate shelf-life assessments, with subsequent documentation of results.
* Ensure full traceability is maintained and managed.
* Manage effective communications with internal and external customers, suppliers to ensure all technical needs of the business are met.
* Ensure routine specification reviews are completed, undertake product quality assessments.
* Generate and deliver timely and comprehensive quality metrics to senior leadership team e.g. quality incidents, OOS results, investigations.
* Assess accuracy and suitability of third-party quality documentation to ensure they meet requirements of Proceive specification.
* Drive cross-departmental working through all stages of quality aspects.
* Routinely Inspect returned products for verification of initial complaint category type.
* Liaise with the contract laboratories regarding testing requirements, queries and investigations.
* Assessing analytical and microbiological data from suppliers to support batch release.
* Responsible for investigation and management of product recall / withdrawal activity, and liaising on such matters with regulatory authorities.
* Assist where needed in the development of new products and reformulation of existing products. (also performed by Regulatory)
* Tracking of expenditure of quality and product development departments.
* Travel to Suppliers/Manufacture’s sites as required predominately within the UK.
The skills & experience you’ll need
Personal Attributes:
* Strong organisational and analytical stills essential.
* Knowledge of national and international industry regulations.
* Ability to build relationships with third party manufacturers.
* Exceptional attention to detail.
Experience and Qualifications:
* At least three to four years’ experience in a similar role, ideally within a healthcare, FMCG or food background.
* Familiarity with business improvement methods, a background in project management and previous industry-specific experience.
* A bachelor's degree in Science an advantage.
* Experience in QMS and SOP management and development.
Salary & Benefits
* Salary dependent on experience
* Company pension contribution
* 23 days Annual Leave & Good Friday
* Flexibility to work from home one day a week
* Early Friday finish during July & August
* Training and Development opportunities
* Free Proceive products monthly
* Bike to work Scheme
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Quality Assurance
* Industries
Wellness and Fitness Services
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