Support Enforcement Manager (Relocate to Cyprus)
Join to apply for the Support Enforcement Manager (Relocate to Cyprus) role at Scorewarrior.
Scorewarrior is a game developer and publisher from Limassol, Cyprus, focused on the 4X strategy genre. Our goal is to make Total Battle the world's No.1 strategy game, and we believe that a fair, safe, and compliant gaming environment is one of the key factors to that success.
Responsibilities
* Handling GDPR & DSA related requests, including data access, deletion, correction, and other compliance matters, in cooperation with the DPO’s department
* Investigating reports of non-compliant player behaviour and applying fair enforcement measures
* Reviewing and acting on player account restrictions, chat service limitations, and other compliance measures
* Using MySQL to investigate and verify player related compliance cases
* Analyzing player behaviour data to identify violation patterns and recurring trends
* Developing a structured response pipeline for handling recurring compliance cases
* Working closely with the Support and Moderation teams to process reported violations
Qualifications
Policy Enforcement & Compliance
* Experience in similar fields such as online community management, trust & safety, compliance, customer support, or other user-facing industries with regulatory responsibilities
* Strong knowledge of ToS enforcement, with the ability to assess severity and apply proportional actions
* Familiarity with drafting structured enforcement procedures and documentation
* Independent decision making ability, with confidence in applying judgment on complex or ambiguous cases
Legal & Regulatory Knowledge
* A firm understanding of GDPR and DSA obligations, including data rights management
* Skilled at producing legally sound and compliant communication
* Excellent written communication for producing clear, compliant, and firm responses
Analytical & Technical Skills
* Proficiency with MySQL for data checks and compliance case verification
* Strong case analysis and decision making skills based on evidence
* Ability to analyze behavioural trends and proactively draft enforcement procedures
* Experience working across multiple teams, including Support, Moderation, and Legal
* Strong organisational skills for maintaining case logs and internal enforcement history
Soft Skills
* Ability to adjust tone depending on violation severity and audience
* Adaptability to evolving player behaviour trends and legal frameworks
Nice to Have
* Awareness of gaming industry dynamics and online community environments
* Knowledge of community management practices and online player dynamics
* Background in risk management, trust & safety, or fraud prevention
* Curiosity and openness to evolving regulations (e.g., GDPR, DSA) and their impact on digital platforms and player experience
It would help you to stand out if:
* You are passionate about games and have a solid understanding of how they work, allowing you to quickly adapt to in-game systems, mechanics, and player interactions
What we offer
* The best team in the world!
* An excellent remuneration package, including a 13th salary
* Full-coverage relocation for you and your family to Cyprus (Limassol)
* A modern and sunny office space close to the sea
* Private health insurance for you and your family members
* A monthly school allowance for your children at pre-school and school-age
* Lunch compensation
* Personal development opportunities paid for by the company: professional and language courses, books, etc
* Bonuses for outstanding results, years worked, getting married, and the birth of a child
* Friendly monthly office parties and epic, annual offsite company birthday and Christmas parties
#J-18808-Ljbffr