Overview
Join to apply for the Renewal Sales Operations Specialist role at NetApp.
Job Summary
The Renewal Business Partner is responsible for driving program, strategy, innovation, and insights into the renewal organization. This role will be dotted line to the Renewal GEO leader and their area managers. The insights from this role will ultimately derisk renewal performance while enhancing skills and capabilities of the renewal organization. The role executes in line with GTM strategies and initiatives to grow revenue generated from customer renewal (install base) sales and meet KPIs for in-quarter renewal rates, in-quarter retention rates, discount percentages, and asset disposition.
Business Objectives
* Drive renewal program creation, adoption, and insights back to the team
* Create and inform renewal strategy back to renewal management in a given GEO
* Deliver insight through analyzing all aspects of the renewal business
* Constantly looking for simplification and innovation
* Enablement creation for Renewal Specialists, Area Managers, and GEO leads
Job Requirements
* 5+ years of relevant experience
* Provide Insights: be able to analyze where we are performing at, above, and below expectations across a variety of KPIs and financial measures
* Inspection: constantly and consistently inspect our people, process, tools, and performance
* Triage feedback around quoting and operations between Excellence teams and Renewal teams
* Stay curious: be a student of the company, industry, the motion, aspect of lifecycle management
* Deliver GEO-level programs to renewal management and reps
* Content creation: content and visuals on ad hoc presentations along with scheduled presentations
* Self-driven: can manage their time to achieve outcomes and timelines
* Problem solver frame of mind. Can arrive at recommendations on complex challenges
* Creative in their ideas and methods
* Collaborative – Teamwork
* Can lead through influence
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let’s talk.
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