This range is provided by E-Frontiers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
€390-€420 per day
Role
Principal Recruitment Consultant - Sales & Marketing
Service Management Office (SMO) Lead — Contract: 12 Months; Location: Hybrid, Dublin (2 days onsite)
A global professional services provider is seeking a Service Management Office (SMO) Lead to drive IT service excellence. This role focuses on refining and leading ITIL-aligned processes, ensuring IT services are delivered consistently, efficiently, and in line with business needs. It's an opportunity to shape governance frameworks, lead programs and projects, and influence stakeholders at a strategic level.
Responsibilities
* Lead and refine the Service Management Office, embedding ITIL best practices across ICT operations
* Ensure effective governance of service management processes and continuous improvement
* Oversee delivery of ICT programs, projects, and managed services
* Develop and maintain strong relationships with stakeholders and sponsors
* Align ICT services with business objectives for long-term impact
Qualifications / About You
* Proven experience as a Service Management Office Lead or in a similar IT service management role
* Strong knowledge of ITIL processes and governance
* Background in delivering ICT services, programs, or projects at scale
* Excellent stakeholder engagement and communication skills
* Ability to drive strategic ICT initiatives and foster service excellence
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
Industries
* IT System Training and Support
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