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Scorebuddy is a leading Quality Management Saa S platform for Contact Centres.
We empower global customers to optimise operations, improve agent performance, and enhance customer experience through advanced technology and analytics.
We are seeking a pragmatic and technically accomplished Lead System Engineer to evolve our IT systems and infrastructure.
This role is ideal for an experienced systems professional ready to lead technical initiatives, drive operationalexcellence, and opportunity to grow as team lead.
This role is hands-on and operationally focused, with leadership and mentoring responsibilities.
It does not carry the full strategic or executive remit of people manager but is pivotal in ensuring the reliability, security, and performance of Scorebuddy's systems and infrastructure Key Responsibilities Systems & Infrastructure Management Deploy, configure, and maintain IT systems in Linux (Debian preferred) and Windows environments, including Kubernetes (K8s)clusters Manage and optimise cloud infrastructure, with a focus on AWS (Azure knowledge advantageous)Oversee database systems: My SQL/Maria DB, Postgre SQL, and Mongo DB (No SQL)Security & Monitoring Implement and enforce cybersecurity measures, including disasterrecovery planning and incident response Monitor system performance and reliability using ELK (Elasticsearch, Logstash, Kibana) and TIGK (Telegraf, Influx DB, Grafana, Kapacitor) stacks Ensure compliance with relevant standards (e.g., ISO-27001, SOC-2) and maintain audit readiness Automation & Dev Ops Develop and maintain automation scripts and workflows using Terraform and Ansible Implement and manage CI/CD pipelines with tools such as Jenkins and Git Hub Actions.
Foster a Dev Ops culture, promoting best practices for automation and deployment.
Mentor junior and mid-level system administrators, supporting their professional development Collaborate with development, product, and IT teams to deliver infrastructure projects and innovative solutions Maintain comprehensive system documentation and participate in a24/7 on-call rotation for critical incidents What are we looking for Required5+ years in system administration or IT operations, with strong Linux (Debian preferred) expertise BSc/MSc in Computer Science, IT Management, or related technicaldiscipline, or equivalent experience Proficiency in cloud services, particularly AWS; Azure or Google Cloud knowledge is a plus Experience managing SQL (My SQL/Maria DB, Postgre SQL) and No SQL (Mongo DB) databases Advanced scripting skills: Bash (essential), Python and Power Shell (advantageous)Expertise in Terraform and Ansible for automation Familiarity with CI/CD tools (Jenkins, Git Hub Actions) and Dev Ops practices Strong troubleshooting skills and networking knowledge Experience with Git and distributed team workflows Excellent communication and time management skills Nice to have Experience with Kubernetes and Windows environments Knowledge of ELK and TIGK stack monitoring tools Familiarity with Agile methodologies (Scrum/Kanban)Programming experience in PHP, Go, or Python What we offer25 paid holidays annually Competitive salary and performance-based compensation plan.
Access to Webdoctor, an online GP service (post-probation).
Taxsaver.ie and Cycle to Work Scheme Referral Bonus: €1,000 for referring a successful candidate (paid after 6-month probation).
Enhanced maternity and paternity leave and sick pay.
Access to Irish Life PRSA with salary sacrifice options.
Location The Masonry, 151 Thomas Street, Dublin 8 We support hybrid working, with a minimum of two days per week in the office.*Recruitment Agency assistance not required*Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Scorebuddy by 2x Sign in to set job alerts for "System Engineer" roles.
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