Reception Supervisor –
Luxury Hotel
We are recruiting for a full time Reception
Supervisor to provide quality service to our guests, in line with The
Red Carnation Hotels standards.
Location: Cong, County Mayo, Ireland
Employment type: Fulltime
Working pattern: 5 days over 7 days – including some weekends & Bank
Holidays
Who are we?
The Lodge at Ashford Castle is sitting within the magnificent
350 acre estate of Ashford Castle, this property overlooks magical Lough
Corrib. Originally built in 1865, The Lodge offers country house charm, fine
dining in Wilde's Restaurant and an exceptional range of estate activities. One
of Ireland's finest wedding destinations, pairing warm Irish hospitality with a
modern appeal.
Key responsibilities of the Reception
Supervisor will include:
·
Maintain full knowledge of Front of House systems
and procedures, ensuring consistent implementation while on duty.
·
Train, lead, and motivate the team to deliver
service in line with hotel standards.
·
Supervise Front Office operations in a hands-on
capacity in the absence of the Front Office Manager.
·
Support the reception team in delivering efficient,
friendly arrivals and departures in accordance with hotel standards.
·
Assist the reservations team with reservation
processing as required.
·
Operate and maintain the computerised reservations
and front office systems, ensuring all data is accurate and up to date.
·
Deliver exceptional guest care at all times,
anticipating guest needs and proactively exceeding expectations where possible.
What we are looking for?
·
Be a self-starter who thrives in a friendly,
high-performing team environment.
·
Have previous supervisory experience in a similar
role.
·
Demonstrate strong communication skills and
excellent attention to detail.
·
Remain calm and effective when managing a busy
workload and pressurised situations.
·
Possess a friendly, professional, and outgoing
manner.
·
Be enthusiastic, flexible, and adaptable.
·
Be legally eligible to work in Ireland.
What's in it for you?
1. Professional,
award winning training and development opportunities
2. Discounted
accommodation rates with Red Carnation Hotel Collection
3. Annual
Staff Appreciation Party and other Employee Recognition Events
4. Discounted
rates with many local businesses and third party service providers
(including Estate Activities)
5. Heavily
subsidised accommodation (subject to availability)
6. Free
meals on duty
7. Complimentary
dry cleaning of business attire
8. Recommend
friend and family bonus scheme
9. Two
paid volunteering days each year
10. Holiday
allowance increasing with length of service up to 25 days
11. Hotel
based recognition incentives
12. Free
access to Employee Assistance Programme
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate
diversity and are committed to creating an inclusive environment for all
employees.
As part of the recruitment process, we may electronically scan and
securely store a copy of your passport, visa and/or ID card for the purpose of
verifying the authenticity of the document and establishing your Right to Work
in the Republic of Ireland, in line with statutory requirements.
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