Job Description
What you will do
* Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
* Contact customer representative and ascertain equipment/systems problems.
* Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
* These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
* Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
* Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
* Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
* Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
* Participate in a scheduled On-call rotation.
* Perform other duties as assigned.
What we look for
Required
* 5 years of documented experience in Fire Sprinkler/Suppression industry Experience in reading and interpreting blueprints, submittals, and operational/product manuals
* High School Diploma or equivalent required Must be willing to travel.
* Ability to follow verbal and written instructions
* Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
* Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
* Ability to work flexible hours including weekends to meet customer requirements
* Able to participate in an on-call rotation schedule - Overnight travel will be required
* Demonstrate a high level of customer service
* Maintain truck inventory to ensure timely response to customer needs
* Ability to adhere to, implement, and always follow safety guidelines and procedures
* Strong organizational skills, positive attitude, and an ability to learn quickly
* Possess a valid driver’s license and driving record that meets company requirements
* Able to pass a pre-employment background and drug test
* Must possess and retain current State Fire Protection License or Journeyman License valid
* NICET Level II
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