Job Title: Apprentice Parts Advisor at Joe Duffy Volvo KIA Airside
We are recruiting for a trainee or an experienced Parts Advisor to join our bright and modern Volvo KIA dealership in Swords.
About Us: Joe Duffy Group is Ireland's leading motor retailer, representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
Award Winning Employer: In May 2023, Joe Duffy Group was announced as Ireland's 9th Best Employer in the Sunday Independent.
Our Competitive Advantage: We underpin our competitive advantage by the quality of the people we employ and the unrivalled career path we can offer.
Job Purpose: To source and supply franchise vehicle parts efficiently for customers and workshop vehicles, meeting agreed sales volume targets and delivering excellent customer service.
Key Responsibilities:
* Receive, record and bin parts and consumables from the manufacturer and other suppliers ensuring accuracy of stock deliveries against agreed orders.
* Identify, locate, invoice and issue parts and consumables to customers and other departments using the computer system.
* Supply accurate and detailed parts quotations to internal departments, retail and trade customers.
* Administer parts invoices ensuring invoiced items are accountable.
* Establish customers needs for required parts, communicating relevant promotions and offers to customers when appropriate.
* Manage and control all parts administration requirements.
* Maintain standards in line with regulatory requirements.
* Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Dealer procedures.
* Maintain safe working practices and abide by the working rules and standards of the Dealer.
* Maintain product knowledge on the full franchise range.
* Maintain relevant systems ensuring accuracy at all times.
* Work with existing team, to ensure that agreed targets and deadlines are met in line with guidelines, policy and procedures.
P person Specification:
* Previous retail experience is a distinct advantage.
* Impeccable standards of personal presentation and grooming.
* Excellent communication skills.
* Ability to work on own initiative and as part of a team as required.
* Attention to detail and ability to follow established procedures.
* Ability and hunger to learn and develop.
* Full, clean driving licence (no penalty points or endorsements).
What We Can Offer You:
* Industry-leading salary and bonus.
* A career with Ireland's largest and longest established motor group.
* Free uniform.
* 20 days annual leave.
* Employee Assistance Programme.
* Active social club.
* Bike to work scheme.
Skills: Parts, Parts Advisor, Motor Trade, Customer Service, Retail.