Customer-Centric Design Leadership Role
This is an opportunity to drive impact at scale, interacting with over 2 M Digital customers every day. The successful candidate will champion customer-centred design best practices, shaping future digital products and services that are even more inclusive, accessible, and aligned with the changing needs of our diverse base of over 2 M digital customers.
Job Description
Aligned with our customer first strategic priority, the Customer-Centric Design Leader will develop and drive a strategic user interface and experience strategy across our digital channels, delivering market leading customer experiences.
* Design, develop, implement and communicate a clear market leading UI and UX strategy and vision that aligns with our broader digital strategy.
* Use market leading thought leadership capability and key design changes across the industry and other key sectors, to refine this vision, manifesting its value and strategic alignment to ELT and other senior stakeholders.
The role will require a deep understanding of customer needs, market trends and competitor activity, as well as excellent communication and stakeholder management skills.
Key Responsibilities
The Customer-Centric Design Leader will be responsible for:
* Leading a cross-functional team of UI / UX designers, researchers, and design leads; building a high-performing and inclusive design culture acting as a thought leader on experience design for the broader business and building the capability and successors across the team.
* Establishing and scaling design systems, governance models, and standardised design processes that improve quality, drive delivery efficiency, and ensure consistency across our digital portfolio.
* Partnering with senior leaders across the Bank including Product, Technology, Retail, CCO, Data, Compliance, and Marketing to embed design thinking into agile product delivery and business decision-making.
As a seasoned design professional, you will have a proven track record in building and leading high performing teams, driving innovation and growth through design, and developing and implementing effective design strategies that deliver business outcomes.
Requirements
To succeed in this role, you will need:
* Broad market experience and a deep customer empathy, to support and grow our diverse base of over 2 M Digital customers, improving their experience and conversion rates, with a design which is robust and easy to use.
* An eye for detail and innovative thinking, to ensure customer-centric design principles are recognised, valued and upheld, and that key design priorities are addressed in line with the complex regulatory, security, and business requirements.
* Outcome focused, continually balancing short-term delivery pressures with long-term strategic design capability building to maximise value and drive progress.
Benefits
We offer a range of benefits, including:
* A competitive salary and bonus scheme.
* A comprehensive pension scheme.
* Healthcare scheme.
* Variable pay.
* Employee Assistance Programme.
* Family leave options.
* Two volunteer days per year.
Why Join Us?
We are committed to providing reasonable accommodations for applicants and employees. We pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity.