GET TO KNOW USSandro's DNA is intimately related to Paris. Through its collections, the Brand expresses the essence of cool and chic Parisian spirit, the French effortless elegance, with a unique twistKNOW THE ROLEJob Purpose: To efficiently manage the daily operation of the store, including sales, customer service, operations and administration, communication, merchandising, and team development.ResponsibilitiesSales & ServiceMeet personal and store sales targetsAssist in the tracking, monitoring, and communication of business resultsEnsure an elevated level of sales and service is practiced by all associates; lead by exampleContinue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize salesEnsure all sales related policies and procedures are maintainedDemonstrate an in-depth knowledge of the merchandise, and develop product knowledge among the staffEnsure all associates provide the highest level of customer serviceBuild and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client booksResolve all client problems and complaints quickly and effectivelyAssist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)OPERATIONSEnsuring all Policies & Procedures are compliantSupport staff training in all areas of appropriate register usage and maintenanceUnderstand and properly execute all management register functionsParticipate in inventoriesUnderstand and execute cash control proceduresSupport the store in minimising stock loss by following the loss prevention policies, procedures and action plans.MERCHANDISING/VISUALAssist in the implementation and maintenance of all merchandising/visual directivesEnsure the sales floor is neat, clean, organized and reflects the correct visual image at all timesEnsure deliveries are properly processed in a timely mannerIdentify and communicate product concerns in a timely mannerCommunicate inventory needs to support the business goalHUMAN RESOURCESTo recruit, train and develop staffEnsuring the integrity of payroll and the payroll processContinually evaluate the performance of each employee and provide constant feedback to ensure resultsResolve all human resources issues in a timely and effective manner, partnering with HR when necessaryEnsure image and grooming standards are professional, reflective of the brand image and adhered to at all timesKNOW WHAT WE'RE LOOKING FORPrevious management experience requiredKNOW HOW WE WORKExperience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.