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Customer service manager

Gallows Hill
beBeeLeadership
Customer service manager
Posted: 21 June
Offer description

About the Role

We are seeking a dedicated and customer-focused Team Leader to join our team. As a Team Leader, you will play a key role in leading the store team to provide an exceptional shopping experience for our customers.

You will be responsible for leading by example, providing guidance and support to your team members, and ensuring that our store standards are consistently met.


Key Responsibilities:

* Lead the store team to deliver excellent customer service and achieve sales targets
* Take responsibility for the store in the absence of other leaders, including keyholder responsibilities
* Be a positive role model and promote our values of Ambition, Customer First, Teamwork, and Integrity
* Train, manage, and support your team to ensure they have the necessary skills and knowledge to succeed


Requirements:

* Previous retail experience, with at least 6 months at a supervisory level
* Natural ability to listen, interact, and communicate with customers and team members
* Target-driven and focused on continuous improvement
* Able to inspire everyone to do their best for each other and the customer


What We Offer:

* A competitive salary and benefits package
* Ongoing training and development opportunities
* A supportive and inclusive work environment
* The opportunity to make a real difference in the lives of our customers and colleagues


About Us:

We are a forward-thinking organization that is passionate about delivering exceptional service to our customers. We value our employees and strive to create a positive and supportive work environment that allows them to thrive.

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