Company Description
Radius Vehicle Solutions (RVS) is part of Radius Payment Solutions, a market-leading global business solutions provider. Radius Vehicle Solutions Ireland is a growing company, priding ourselves on our customer-focused approach and attention to detail. We take the time to understand our customer's needs before we propose any of our fleet solutions, continually refining our offering so it consistently delivers to our customer's expectations.
Our people are crucial to the success of our business. They help us develop new and innovative products across a growing range of businesses, from fleet telematics insurance to electric vehicle charging and vehicle hiring solutions. We like to nurture our team and give them a wide range of opportunities to grow within the business, helping them become experts in their chosen area and leaders for the future.
Job Description
Reporting to the Head of Operations, the Maintenance Administrator is primarily responsible for working alongside all functions across our ROI business, ensuring to deliver on high levels of customer service. The role involves working closely with fleet maintenance, supporting vehicle testing, vehicle road taxing and all other administrative duties surrounding vehicle maintenance. This tasks include, but are not limited to supporting system updates, generating reports, processing data, data uploads, problem solving, assisting with customer enquiries and issue resolution.
Within this role, you will provide high quality and administrative support, working collaboratively with our fleet maintenance team, including our office in NI. There is a key focus on product knowledge, customer service excellence and operational efficiency.
Key Duties
* Work as part of our team to provide ongoing support to our fleet customers and their drivers
* Responsible for arranging all vehicle motor tax - for motor tax renewals and all new vehicles
* Responsible for managing all scheduled vehicle testing, to include CVRT and NCT
* Responsible for efficient management of all credit card transactions, prompt reconciliation and management of sufficient receipts.
* Provide efficient management of both scheduled and un-scheduled reports requests
* Manage all incoming queries and payment relating to fines, fuel cards and toll tags, providing responses within Radius agreed SLA's
* Provide efficient management of system updates across our entire customer base
* Support customer onboarding documentation, helping to provide accurate system updates, to manage all customer procedures accurately and customer success
* Support system updates, process flows and accuracy on all main fleet systems
* Work collaboratively with all teams to support the business and our customers
* Undertake any reasonable role-related duties and ad hoc projects, which may be requested from your manager from time to time
* Demonstrate competency in the use of computers and out systems with a familiarity with Microsoft Outlook and an ability to become familiar with and learn how to use and navigate all RVS systems
Other Operational Duties
* Develop and maintain current knowledge and understanding of all products and services provided by the company and maintaining, at all times, a professional and ethical relationship with customers when representing the company
* Review and report any feedback that may impact on efficiencies for tasks within the Customer Operations role and help to develop strategies / process improvements to address concerns
* Highlight and help to implement any change initiatives / projects within the ROI office
* Any other duties that may be provided by management from time to time
Qualifications
* Office administration and Customer Service experience an advantage
* Customer driven with strong communication and interpersonal skills in order to build and maintain relationships
* Team player, actively participating in shared objectives and has enthusiasm and commitment to work towards team goals
* Ability to think and take initiative, identify & implement efficiencies and the confidence to make appropriate decisions when required
* Good time management skills, managing fluctuating workloads & prioritisation of daily tasks
* Ability to see issues through to completion and work to deadlines
* Adopt a professional approach, demonstrating high standards of performance, constantly striving to improve efficiencies, achieving business objectives.
* Must be flexible and able to work in a fast-paced environment
* Expert in Microsoft Office, outlook, word and excel
* Excellent written and verbal communication skills
Additional Information
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Still Curious?
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Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.