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Service Delivery Service Manager, Dublin
Client: Flutter UK & Ireland
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference:
21cf86d3ff9b
Job Views:
7
Posted:
17.08.2025
Expiry Date:
01.10.2025
Job Description:
Service Delivery Service Manager
Your team
Technology is the engine behind our retail shops across UK & Ireland. We build, run, and support all the tech to enable our retail colleagues to provide a world-class customer experience. Our retail business explores new shop formats, introduces new technology, removes old hardware for sustainability, and moves towards automation with AI. Our job is to improve uptime through cloud, automation, and AI, and to resolve issues swiftly with onsite engineers.
What you’ll do
* Responsible for end-to-end service delivery, handle P1/P2 incidents, coordinate responses, and act as an escalation point.
* Deliver reports on SLAs, KPIs, incident trends, support bug tracking, and ensure documentation accuracy.
* Coordinate with internal teams and vendors, handle escalations, and build stakeholder relationships.
* Lead communications during major incidents, provide updates, and represent support teams in reviews.
* Lead, coach, and mentor teams.
How you’ll do it
* Experience leading teams in a fast-paced retail sector, handling high-impact incidents and service improvements.
* Strategic problem solver with technical, operational, and commercial expertise.
* Good communicator, able to simplify messages and manage priorities.
* Solid knowledge of ITSM principles, ITIL frameworks, proficiency in Microsoft Office, analytical skills, and experience with third-party vendors.
What’s on offer
* £/€1,000 learning fund
* Twice-yearly bonus (with part of it guaranteed!)
* Unlimited Holiday
* Pension contribution scheme
* Private healthcare
* Hybrid Working – Dublin 2 days in office
* Access to Udemy courses
* Invest via Sharesave Scheme
* 16 hours paid volunteering annually
About PaddyPower
Work that makes play jealous. Paddy Power has been innovating since 1988, from bookmakers to part of Flutter Entertainment, the largest betting and gaming tech company.
We value hard work, boldness, and innovation. Our culture emphasizes teamwork, fun, and diversity. We are part of Flutter UK & Ireland, which includes brands like Betfair, Sky Betting & Gaming, and Tombola.
About Flutter UK & Ireland
Part of the FTSE 100 Flutter Entertainment, operating trusted brands providing entertainment to millions weekly. We pioneered digital betting innovations like cash-out and betting exchanges.
Working Here
Join our community of over 7,000 colleagues across various disciplines. Our values are: Customer First, Change The Game, Win Together, Free To Be Me. We are committed to inclusivity and encourage applications from diverse backgrounds. Adjustments available for applicants as needed.
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