Job description
DwyerOmega is a leading global manufacturer of precision measurement and control solutions, trusted across industries to enhance operational efficiency, ensure safety, and support sustainability goals. With a legacy of innovation and quality, our products empower customers to monitor, manage, and optimize critical processes with confidence.
We are now looking for a self-driven Key Account Manager to join our Norther Europe Sales Team.
Overview / Purpose
The Key Account Manager (KAM) will be responsible for managing and growing strategic accounts in Ireland for the full DwyerOmega product portfolio (sensing, monitoring, and control solutions: temperature, pressure, flow, level, automation, etc.). In addition to maintaining relationships and growing revenue within existing accounts, a prime focus will be acquiring, developing, and converting new accounts — expanding market share, improving presence, and ensuring the brand is well represented across relevant industries in Ireland.
Key Responsibilities
* Account Management & Growth
* Serve as main contact for assigned key accounts; understand their business, priorities, technical needs.
* Prepare account plans: revenue targets, product mix, growth strategies.
* Upsell / cross-sell the DwyerOmega product range.
* Monitor account performance (sales, margin, product mix) and take corrective actions if required.
* Reviewing customer feedback to identify areas for improvement
* liaising with existing clients to manage expectations and nurture relationships
* New Business Development
* Identify and qualify prospective customers; devise strategies for lead generation in target sectors (e.g. manufacturing, food & beverage, pharmaceuticals, HVAC, cold chain, industrial automation).
* Conduct market research to uncover underserved areas or verticals.
* Prospect: outreach, meetings, presentations, quotations, negotiating contracts.
* Contribute to the development of pricing / proposals and ensure competitiveness while protecting margin.
* using existing industry contacts and clients to find new business opportunities
* Technical & Product Knowledge
* Ability to push forward ones own training needs by spending time with design and manufacturing team at the companies various premises.
* Develop or maintain deep understanding of the DwyerOmega product range: specifications, applications, competitive advantages, and limitations. Use this knowledge to support customers and differentiate vs competitors.
* Liaise with technical teams / product / R&D to ensure customer requirements (customisations, calibrations, etc.) are met.
* Provide product feedback upward (market trends, customer feature demands).
* Sales Planning & Reporting
* Build forecasts, pipelines, report regularly on sales performance, lead status, risks, and opportunities.
* Develop territory / account strategies aligned with overall company goals.
* Set measurable KPIs (new account targets, revenue, margin, product mix, customer satisfaction).
* presenting campaign updates and statistics to key stakeholders
* Set and track sales account targets, aligned with company objectives
* Collaboration & Stakeholder Management
* Work closely with internal teams: marketing (for campaigns, collateral), operations / logistics (ensure delivery, service), customer support / technical support.
* Work with distributor networks (if applicable) to ensure product availability, promotion, and co-selling.
* Represent DwyerOmega externally: trade shows, conferences, industry events in Ireland.
* Ensure high level of customer satisfaction: follow up on issues, ensure after-sales support, calibration services, warranty, etc.
* Monitor customer product usage, feedback, renewal of contracts, repeat orders.
* Required to be on site dealing with the customer from project start to finish, ensuring where issues arise during the project that these are rectified in a timely manner.
Required Skills & Experience
* Proven Sales / Account Management Experience
* At least 5 years in technical sales / account management in industrial sensors, instrumentation, control systems, or related engineering products.
* Experience growing both existing accounts and building new ones from scratch in a B2B industrial environment.
* Technical Acumen
* Comfort with technical product(s); ability to grasp how DwyerOmega's work and sell them based on performance & specification.
* Ability to interpret technical documents, liaise with engineering/technical stakeholders in customer organisations.
Commercial & Negotiation Skills
* Strong negotiation skills; pricing, contract terms, margins.
* Excellent stakeholder management: internal and external.
Communication Skills
* Excellent verbal and written communication. Able to present technically complex products simply to various audiences.
* Fluent in English; other languages a plus but not required unless relevant to specific customer groups.
Personal Attributes
* Self-starter, results-driven, resilient.
* Customer-oriented, with a strong sense of accountability.
* Strategic thinker, but also hands-on: able to roll up sleeves to generate leads, visit customers, and close deals.
* Target driven and highly motivated
* Ability to travel
* Regular travel within Ireland; occasional travel abroad as needed (for HQ, trade shows, training).
Desired Qualifications
* Bachelor's degree in engineering, Science, or related discipline; alternatively strong technical sales background.
* Prior experience selling across multiple product lines (e.g. sensors, instrumentation).
* Experience working with distributors / channel partners advantageous.
What we offer
* Opportunity to represent a broad & well-regarded product portfolio.
* The freedom to shape the market in Ireland: building your own book of business.
* Support from international product, technical and marketing teams.
* Competitive salary
* A modern working environment in a successful, fast-growing company with an international team of dedicated people who do not hesitate to go the extra mile to impress a customer.
* Competitive salary, progressive career path. Pension Plan, Laptop, Phone and
* Company Vehicle.
Job Types: Full-time, Permanent
Job Type: Full-time
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* On-site parking
Work Location: In person