Job Title:
Duty Manager
Location:
Park Hotel Kenmare, Kenmare, Co. Kerry
Reports to:
General Manager/ Reception Manager
Employment Type:
Full-Time
Job Summary:
The Duty Manager at Park Hotel Kenmare plays a pivotal role in ensuring the seamless daily operation of the hotel, delivering exceptional guest experiences that align with the property's longstanding reputation for excellence and elegance. This hands-on leadership role supports all departments, particularly Front Office, Food & Beverage and Housekeeping, acting as the primary point of contact for guests and staff during assigned shifts.
Key Responsibilities:
Guest Services:
* Serve as the main point of contact for guest inquiries, concerns and special requests, ensuring immediate attention and resolution.
* Provide a personalised service to VIP guests and regular patrons, ensuring their expectations are exceeded.
* Handle guest complaints with diplomacy, offering solutions to ensure a positive outcome.
Operational Oversight:
* Oversee the daily operations of the hotel during your shift, including Front Office and Food & Beverage as well as other departments as required.
* Manage the Front Office and Food & Beverage departments in exceptional circumstances that have resulted in the absence of the HOD/ Assistant HOD.
* Ensure that all departments adhere to hotel policies, health and safety regulations and service standards.
* Conduct regular walk-throughs and inspections of public areas, guest rooms and back-of-house areas to maintain the highest levels of cleanliness, organisation and functionality.
* Coordinate with various departments to handle operational issues, maintenance or service disruptions efficiently.
Staff Management:
* Supervise and support hotel staff, ensuring proper service delivery and adherence to hotel standards.
* Lead by example in maintaining professionalism, a positive attitude and teamwork among all hotel employees.
Crisis Management:
* Act as the hotel's first point of contact during emergencies, ensuring guest safety at all times.
* Handle situations such as guest medical emergencies, property damage or safety hazards calmly and effectively.
Leadership and Training:
* Mentor and train staff members to ensure they understand their roles and responsibilities, promoting continuous improvement in service quality.
* Address and resolve any staff performance issues that arise during your shift, escalating where necessary.
Guest Relations:
* Build strong relationships with guests to encourage repeat business and positive reviews.
* Manage guest feedback effectively, working with senior management to enhance guest satisfaction and service offerings.
* Respond to direct and indirect guest feedback in an efficient and timely manner via email or external, third-party review platforms.
Qualifications/ Experience:
* Minimum 3-5 years of experience in a supervisory or managerial role within a luxury hotel or resort.
* A Third Level qualification in Hospitality Management is desirable but not essential.
* Strong leadership, communication and problem-solving skills.
* Ability to manage multiple tasks and departments effectively in a fast-paced environment.
* A high level of professionalism, with a strong sense of responsibility and commitment to guest satisfaction.
* Proficiency in hotel management systems and Microsoft Office Suite.
* Excellent interpersonal skills and a guest-focused mindset.
* Flexibility to work shifts including nights, weekends and public holidays as required.
What We Offer:
* A competitive rate of pay.
* Professional development opportunities to give you the best career path.
* Discounted rates for accommodation, spa treatments and Food & Beverage at Park Hotel Kenmare.
* Discounted rates for accommodation at other Relais & Chateaux properties in Ireland and the UK.
* Complimentary Staff parking.
* Use of spa/ gym facilities.
* High quality staff accommodation available.
* Free healthy meals on duty.