IT Operations Analyst
Job Type:
Permanent
Location:
Ireland (Hybrid)
Job Description:
Our client, a financial services organisation, is seeking a IT Operations Analyst to support the day-to-day stability and accuracy of core operational platforms. This role is ideal for someone who wants to grow their career, and is experienced in operations or systems support with a passion for solving problems, managing data, and ensuring seamless delivery within a regulated environment.
If you are in your early-to-mid career, motivated to learn, and want to have an impact in a company, this role offers strong development and career progression opportunities.
Job Responsibilities:
* Act as a point of contact for daily operational platform queries and support.
* Conduct routine checks across policy, billing, claims, and configuration activities.
* Troubleshoot and identify the root causes of operational issues; support resolution with internal teams and third-party suppliers.
* Assist with platform configuration updates and data validation processes.
* Monitor ongoing platform performance and escalate recurring or high-risk issues.
* Generate regular operational reports and assist with developing performance dashboards.
* Document processes and issue resolutions to promote internal knowledge sharing and consistency.
Experience Required:
* Minimum 5 years of experience in operations, systems support, or within the financial services or insurance sector.
* Solid Sql and Excel skills nice to have.
* Solid triage and root causes applications knowledge and some UAT testing would be required
* Hands-on experience with platform-based workflows or technology-enabled operations (beyond manual processing).
* Strong data handling, problem-solving, and analytical capabilities.
* Excellent communication skills, with the ability to liaise with diverse teams and stakeholders.
* Reliable, well-organised, and capable of managing multiple priorities concurrently.
Desirable Skills:
* Experience in insurance-related operations, particularly in areas such as policy administration, billing, or claims.
* Familiarity with regulated or compliance-focused environments.
* Exposure to supporting platform configuration changes or reporting functions.
Educational Requirements:
* A third-level degree, ideally in business, IT, finance, or a related discipline.
Working Hours & Benefits:
* Monday to Friday schedule with hybrid working flexibility.
* Opportunities for progression and skill development within a growing business.
* Pension
* Health Insurance
HOW TO APPLY:
If you are interested in this role, please apply for this role with your updated CV.