Location:
On site / Wicklow, Ireland
job type:
Permanent / Full-time
Sector and subsector:
Hospitality | Front of House
Salary:
Negotiable Salary
Druids Glen Hotel and Golf Resort is currently accepting applications for the position of Front Office Manager to oversee the front office department of the Resort.
We are seeking an enthusiastic, professional, motivated and hardworking individual with a desire to provide excellent customer service.
This is not an office-based position but requires leading from the lobby.
The role will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the Resort.
Responsible for all front office functions and team.
As a department leader, directs and works with managers and team to successfully execute all front office operations, including guest arrival and departure procedures.
Role Requirements
To establish and implement standards, ensuring all services offered are of the highest 5* quality and all employees are trained in the delivery of same
Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks
Identify and analyse operational challenges and facilitate the development of solutions to prevent reoccurrence
To liaise with the accommodation and maintenance department daily to ensure that potential issues are dealt with in a controlled manner
Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs
Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed
Providing guidance and direction to team members, including setting performance standards and monitoring performance
Manages staffing levels to ensure that guest service, operational needs, and financial objectives are met through forward planning
To ensure compliance in relation to Health & Safety and statutory requirements
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
To maintain a strong visible presence in the department
Ability to recruit, train, develop and retain team members
The Candidate
The ideal candidate must have;
Previous experience in a similar position within a busy luxury Hotel environment, ideally a 4-5* property
A full clean driving licence is essential for this role
Excellent attention to detail and the ability to motivate self and team
Strong, professional communication skills are essential, both oral and written
Previous experience in a high-volume property
Fully competence in the property management system, HOTSOFT or similar
The ability to work under pressure, on their own initiative and have a passion for the hospitality business
In return, we also offer excellent employee benefits including
Hotel B&B Discounts across the group
Discount on Bar & Restaurant Food in a sister property
Comp Golf Available on Druids Heath to all Neville Hotel Team Members
On-site Gym & One free Fitness Assessment
Promotion of bike to work scheme and other commuting to work incentives
Meals during shifts and free onsite tea/coffee
Provision of employee uniforms
Opportunities for Career Progression
Employee Recognition
Employee Referral Bonus
Education & Training Assistance
Access to Company Mentorship Programme
One Complimentary Individual or Family Stay in any NH property for 2 Nights B/B per annum
Complimentary Family Memberships of Health Club for partner + all children under 16
Health Insurance contribution
Pension contribution
The successes of any Resort come, not with the decor and elaborate rooms, but from the friendliness and courtesy of the team it employs.
The success of Druids Glen Resort, we believe, depends on the commitment of each member of the team to practice teamwork, mutual respect, responsibility and professionalism.
If you would like a chance to enhance your career with excellent training opportunities in a 5* environment, we look forward to hearing from you.
Apply for this position
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What is your current working eligibility status in Ireland?
How Many years of experience do you have working in a similar role?
Do you have a full clean driving licence
Have you been referred to this job by a current Druids Glen Hotel & Golf Resort employee?
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