About the Role
As an Employment Caseworker, you will work with clients referred by the Department of Social Protection to our employment support services.
You will manage a caseload of clients, coordinating our internal support specialists and external organisations to provide a personalised, planned support service to each client, to help them gain sustainable employment.
You will also provide each client with one-to-one advice and support to guide their progress towards employment.
Main Responsibilities
* Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment.
* Use our industry-leading assessment technology to identify the clients goals, ambitions, and barriers to employment.
* Provide coaching and mentoring to clients, including providing intensive job search support when the client is job ready.
* Maintain strong knowledge of the local labour market.
Key Skills and Qualifications
* Leaving Certificate or equivalent.
* Minimum of three years experience of working in a customer focused, target driven environment.
* Strong IT skills/experience in the use of Microsoft office.
* Excellent administrative skills fast & accurate data entry skills.
Benefits
* Able to build rapport and work effectively with a diverse range of individuals both in person and over the phone.
* Experience in delivering presentations is desirable but not essential.
* Strong prioritisation and time management skills.
We are looking for someone who:
* Is highly self-motivated and able to work in an office and remotely as part of a team.
* Has a high level of understanding, patience and empathy, active listening skills and the ability to navigate more difficult conversations/interactions with professionalism and sensitivity.
* Is able to deliver a high-quality service which creates positive outcomes for the individuals and the communities with which we work.