Senior Quality Manager
The Senior Quality Manager is responsible for maintaining and enhancing relationships with the company's most valued clients to ensure their satisfaction and long-term success. They monitor performance of various offers on customer premises, coordinating complex issue resolution to maximize client value and drive revenue growth.
* Track day-to-day issues related to strategic account projects, monitoring respective non-conformance tools.
* Promote timely BUGs resolutions daily.
Responsibilities and Measurement Criteria with Time Investment Needed on Each:
* Conduct proper Root Cause Analysis (RCA) of identified issues following 8D methodology.
* Daily reporting of quality performance for strategic account projects.
Contact plant quality managers in driving RCA using 8D methodology for strategic account projects. Ensure data accuracy entered in complaint management tool reflects real circumstances.
1. Closely coordinate internal resources when dealing with top-tier client issues ensuring efficient resolution.
2. Analyze failure reports recommending corrective action affecting key accounts. Maintain a high-quality relationship focused on effective transition from product release support role representing voice of valued customers.
Pulse closely with Engineering Service Manufacturing Product Management improving product service quality.Effectively interact Supplier Quality when needed>.